Job Description

About the Position:

The Datacenter Technician is responsible for the daily operations and maintenance of the Datacenter. Performs or delegates all tasks associated with the installation, acceptance and maintenance of a variety of Telecommunication equipment. Responsibilities range from installation of cabinets, equipment, and cross-connects, performing remote hands requests, and managing vendor maintenance of all critical infrastructure equipment. Project installation, testing and troubleshooting of Telecommunication infrastructure components including but not limited to Ladder rack, Fiber Guide, MDF, IDF, switches, routers and related cabling.

Shift: Wednesday - Saturday, 2pm - 12am ET

Qualifications:

• Expert working knowledge of copper (UTP, Cat5e, Cat6, Cat6a) and fiber optic media types, (MMF, SMF, 50 micron, 62.5 micron), industry standards and applications, and use cases (e.g., Ethernet, Fiber Channel, SONET, TDM)
• Installs, provisions, tests, and maintains DS0 thru OC12 services, and equipment in support of network and customer requirements
• Diagnoses, troubleshoots and repairs customer and network circuits
• Install cable runs, patch panels and cross connects
• Performs cable lacing as per the Datacenter standards
• Significant hands-on experience with the installation of both copper and fiber media types
• Expert working knowledge with cable testing systems to ensure operational integrity
• Expert working knowledge of troubleshooting both copper and fiber cable media. (E.g. dB loss, Attenuation, Breaks, Termination Problems, Transmission Characteristics)
• Working knowledge of Fluke test equipment
• Understanding of network layouts, Cisco hardware and layer 1 topologies
• Working knowledge with Data Center Network Hardware (Ethernet, Fiber Channel interfaces)
• Working knowledge of pertinent ISO Standards associated with Data Center Cable Infrastructure including ANSI-942, ANSI-568
• Execute customers’ support requests ranging from server reboot to complex telecommunication equipment troubleshooting and updates to order management system
• Responsible to lead the troubleshooting process and repairs in case of events or equipment failure providing recommendations to prevent re-occurrence of such events
• Monitors and responds to security, environmental, equipment monitoring systems
• Takes readings off of equipment (Electrical and Cooling) and maintains the related reports
• Manage and track capacity of MMR, MDF, IDF, patch panels and cables
• Maintain detailed site documentation of customer cross-connects and power circuits for provisioning
• Responsible for cleanliness of data center and common areas
• Responsible for maintaining security procedures for site and data center access which includes: staffing the security office, working access request cases, escorting vendors and customers to and from secure areas
• Available for rotating 7/24 on-call support and flexible shift scheduling

Experience:

• BCSI Technician Credential Preferred
• Minimum 2-3 years’ experience in similar critical facilities
• High School Diploma
• AMP ACT I & ACT II Certified
• Electrical certifications a plus
• Needs to have functional knowledge of Inside Plant (ISP) disciplines; fiber optic and electrical cabling, labeling and lacing conforming to Telecom industry standards.
• Strong technical and mechanical background with experience on the latest generation transport gear, critical infrastructure (Generators, HVAC systems, high-voltage electrical systems, DC Power Plants, etc.) found in Telecommunications facilities.
• Knowledge of VISIO, MS Office
• Analytical troubleshooting
• Ability to follow specified policies and procedures
• Excellent written and verbal communication skills
• Comfortable working in a fast paced 24*7 environment with flexibility to work after-hours and weekends when needed
• Autonomous with team spirit