Job Description

As a Data Center Technician Supervisor, you will lead a team of Data Center Technicians to ensure the smooth operation, maintenance, and reliability of the client’s data center infrastructure. Building on the responsibilities of a Data Center Technician II, you will provide hands-on technical support, oversee daily operations, and drive team performance through effective supervision, training, and process improvement.

How You Will Make an Impact

• Supervise and Lead Technicians:
  Oversee daily activities of Data Center Technicians, providing guidance, support, and direction to ensure operational excellence.
• Team Scheduling & Resource Allocation:
  Co-collaborate with the Team Lead to manage shift schedules, assign tasks, and ensure adequate coverage for all operational needs.
• Performance Management:
  Conduct regular performance reviews, provide constructive feedback, and support career development for team members.
• Training & Development:
  Facilitate onboarding and ongoing training for new and existing technicians, collaborating with the Global Training Team.
• Ticket Management Oversight:
  Ensure accurate and efficient execution of the ticket management process by the team.
• Advanced Troubleshooting:
  Apply advanced diagnostic methods to resolve complex data center equipment issues and support technicians in problem-solving.
• Inventory Management:
  Work with our Cross-functional partnering team to ensure accurate inventory management.
• Server Repairs & Hardware Maintenance:
  Supervise and participate in server repairs, including component replacements (hard drives, RAM, motherboards, etc.).
• Project Leadership:
  Lead or support special projects, ensuring timely completion and effective team collaboration.
• Operational Continuity:
  Ensure continuity of operations and team coordination, especially when Data Center Leads are unavailable.
• Issue Escalation:
  Identify, escalate, and track recurring issues or risks, proactively communicating with management.
• Safety & Compliance:
  Maintain and enforce compliance with safety standards and operational best practices.
• Continuous Improvement:
  Recommend and implement process improvements to enhance data center reliability and efficiency.
• Additional Duties:
  Perform other tasks as directed by management to support data center operations.

What You Will Need to Succeed

• High School Diploma or GED (Associate or Bachelor’s degree preferred).
• Real ID or other federally accepted identification for U.S. travel.
• Minimum of 2 years of experience in data center operations or computer hardware repair.
• Prior experience in a supervisory or team lead role preferred.
• Strong hands-on experience with computer hardware diagnostics and repair.
• Ability to travel to supported data center locations.
• Proficiency in learning and adapting to new software tools quickly.
• Excellent professional communication skills, both verbal and written.
• Strong organizational, multitasking, and prioritization skills.
• Ability to motivate, mentor, and develop team members.
• Comfortable wearing Personal Protective Equipment (PPE) for extended periods.
• Ability to safely lift, push, pull, and move at least 50 pounds.
• Capable of walking long distances throughout the day.
• Willingness to work in environments that may include hot aisles and indoor areas reaching 90+ degrees Fahrenheit during certain times of the year.

Preferred Qualifications

• Associate or bachelor’s degree in a related field or currently pursuing one.
• Experience with Data Center industry best practices.
• Familiarity with inventory management systems and data center operational workflows.
• Demonstrated ability to mentor junior technicians and contribute to team development.
• Experience in team leadership, supervision, or management within a technical environment.

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