Job Description

The Data Center Sites Technician III will be responsible for day-to-day data center support activities, including but not limited to: server and network hardware installation, copper / fiber-optic cabling, "layer 1" troubleshooting and IT asset management. Sites II Technician to monitor and respond to hardware and software issues, utilizing industry standard ticketing system and to provide clear, timely and appropriate customer communications. Sites II Technician activities to be governed by Standard Operating Procedures (SOPs), Program, Safety and Security Policies in order to meet requirements for quality and quantity of work. Sites II will be required to join an on-call rotation for after hours support. Sites II Technicians actively participate in the change management process, both checking in a monitoring production and preventative maintenances.

The Site III Technician will need to be conversant in common networking hardware Command Line Interfaces (CLI) such as Cisco, Arista, Dell, and Juniper. The Site III Technician will also need to be skilled in using and navigating different flavors of Linux. Sites III Technician to monitor and respond to hardware and software issues, utilizing industry standard ticketing system and to provide clear, timely and appropriate customer communications. Sites II Technician activities to be governed by Standard Operating Procedures (SOPs), Program, Safety and Security Policies in order to meet requirements for quality and quantity of work. Sites III will be required to join an on-call rotation for after hours support. Sites III Technicians actively participate in the change management process, both checking in a monitoring production and preventative maintenances.

Required Skills

• Able to safely lift and move a minimum of 50 pounds
• Able to be on feet majority of work day
• Fluency in both written and spoken English
• Must provide own transportation to work location(s)
• Must be able to respond to any on-call request within 1 hour
• Able to update asset management data as required, using scanners
• Effectively utilize ITSM / DCIM workflow management system
• Be familiar with, use and troubleshoot Linux OSes
• Be able to configure, troubleshoot and navigate network hardware command line interfaces
• Able to manage server, switch, router, storage and other hardware lifecycle processes
• Able to understand how to correctly and effectively run cabling - e.g. power, Cat6, SM/MM fiber optic and IB
• Strong communication skills required to properly document tickets, send customer emails and communicate within the team
• Strong proclivity towards multitasking and adaptivity
• Must be punctual and reliable
• Must have good organization skills
• Must have good interpersonal skills for working in a team environment
• Must have good time management skills, be goal oriented to deliver good quantity/quality of work
• Must be willing to work as part of a team, but also on individual projects
• Able to operate material handling equipment - pallet jacks and forklifts, if certified
• Experience with O365 software desired
• Able to learn new systems, methodologies and procedures, including different types software/ hardware

Required Experience

• 4+ years Rack and Stack experience
• OS provisioning/reprovisioning (e.g., from USB or network share)
• Boot strapping network devices and configuring IP addresses on these devices
• 1-2 years basic Linux and scripting experience (e.g., checkout repo from GitHub, set up Linux environment, run and troubleshoot Ansible script)
• CompTIA Server+ certification (preferred)
• ITIL Foundation certification (preferred)
• DNS/DHCP
• Working knowledge of one or more ticketing systems, Jira preferred
• Working knowledge of server hardware (HP, Dell, Supermicro servers)
• Working knowledge of basic networking components and protocols (Cisco, Arista, Juniper)
• Knowledgeable in data center practices (e.g. fault tolerance, redundant cabling, calculating power usage, teaming, etc.)
• Strong cable management skills and experience running fiber and copper in a data center
• Basic understanding of electrical, HVAC, and cable infrastructure
• Excellent verbal and written communication skills
• Certifications in Data Center technologies are desired. (CCNA, CCENT)
• Layer 2 and layer 3 network troubleshooting
• Have installed, trouble-shot and navigated various flavors of Linux OS