Job Description

Fidelity Enterprise Infrastructure is currently hiring a Data Center Technician IV for the Data Center and Colocation Operations team

The Expertise We are Looking For

· High School Diploma/4 Years of College

· Industry certifications

· 6 years data center support

·

The Location of Role is at the Data Center.

The Purpose of Your Role

Primary responsibility of this role is to coordinate technical implementations in the Fidelity’s data centers, as well as support services across several different platforms including telephony, network infrastructure (LAN/WAN/SAN), server hardware and storage devices. As a senior member of the Data Center Operations team, the successful applicant will create and influence a variety of data center activities including the capacity required for new data center installations, the completion of the availability zone buildouts and decommissioning activities related to above mentioned platforms. The candidate will have the expertise to cable, label, and test server and network connectivity (fiber and copper) to the devices, as well as diagnose and correct issues related to the supported platforms is essential. Additional responsibilities include critical space management, project coordination, asset management/inventory control and strict adherence to change and incident management policies. This role will also act as an on-call escalation resource for nights and weekends as required. The role is part of a 24x7x365 data center team. THIS POSITION IS 100% ON SITE WORK

The Skills You Bring

· Proficient level of experience with enterprise data center facilities infrastructure including Power/Cooling/Fire suppression/Security-Access Controls

· Solid working knowledge of TCP/IP networking protocols, WAN, LAN, SAN, voice technologies

· Expertise with racking, stacking, cabling, and labeling of servers and industry standards.

· Proficiency in structured cabling concepts and practices are required for the role as many projects and initiatives will entail physical layer implementation.

· Good interpersonal skills and ability to manage several priorities in a rapidly changing environment.

· The ability to influence at all levels of the data center operations organization.

· Ability to mentor and upskill more junior team members.

· Experience with using telecommunications test equipment, specifically Fluke network testers, Network analyzers, carrier circuit test gear capable of Ethernet/DWDM/SONET and cable media testers.

· Creating and maintaining Visio elevations and CAD drawings on a regular basis as required.

· Setting up and maintaining the weekly change report for the team.

· Excellent communication and writing skills.

The Value You Deliver

· Data Center infrastructure support and problem resolution of complex hardware and software issues across several platforms.

· Lead the design, installation, and decommissioning of IT equipment – Includes creating project plans (network connectivity, port turn up, DNS…), asset management, physical rack/stack of equipment, initial device configuration, physical layer connectivity.

· Critical space planning – Ensure proper placement of IT equipment based on environmental factors and IT dependencies.

· Change and incident management coordination.

· Collaboration with critical EI partners and facility engineering team to ensure the timely delivery of IT equipment and infrastructure.

· Asset/Inventory management – Track and document all IT assets in CMDB tool throughout device lifecycle.

· Participate in physical layer telecom connectivity and structured cable plant design.

· Assist in developing department policies, procedures and maintaining the DCOPS knowledge management site.

· Lead project initiatives outside of BAU activities

Certifications:

Category:

Information Technology

Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.