Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
• 4 years of experience with network protocols and diagnosing and troubleshooting operating systems, computer hardware and server hardware.
• Experience with assembly of mechanical or electrical systems, or performing component-level repairs and troubleshooting on technical equipment.
• Ability to lift/move 50lb (23kg) of equipment as required and ability to exert yourself physically over extended periods of time, including frequent bending, kneeling, climbing, pushing/pulling and lifting.
• Active US Government Top Secret/Sensitive Compartmentalized Information (TS/SCI) security clearance with Polygraph.

Preferred qualifications:

• Experience collaborating and partnering with teams.
• Experience with networking protocols and performing component-level repairs on IT equipment.

About the job

As a Data Center Technician, you will be responsible for enabling a new and innovative service line within Google Cloud. This team will function as a product deployment and support, with a strong emphasis on customer experience. In this role, you will provide both remote and on-site support for the deployment of new cloud capacity and technologies. You will possess a strong customer focus and meticulous attention to detail. You will be responsible for upholding clearly defined Service Level Objectives (SLOs) and contributing to their enhancement through continuous improvement feedback. You will be involved in direct interaction with an upcoming program and will require navigating a high degree of ambiguity.

Google Public Sector brings the magic of Google to the mission of government and education with solutions purpose-built for enterprises. We focus on helping United States public sector institutions accelerate their digital transformations, and we continue to make significant investments and grow our team to meet the complex needs of local, state and federal government and educational institutions.

Responsibilities

• Understand and support capacity deployment, including build milestones and timelines.
• Install and configure specialty hardware including servers, networking equipment, and cooling infrastructure.
• Perform hardware maintenance, including part replacement and cable installation, following defined processes.
• Utilize software tools for job functions, including inventory management and OS configuration/troubleshooting.
• Contribute to the creation and enhancement of documentation for new platforms and support activities.