As a Bridge Solutions Data Center Technician, you will work on a dedicated ticket queue with outlined workflows to repair or diagnose data center equipment. This position requires a good understanding of computers and software.
Responsibilities Overview
• Work remotely within a global team managing ticket volume via the resort
• Work with urgency within ticket SLAs
• Use CLI/terminal to fix software issues
• Escalate and communicate ticket guide discrepancies
• Ability to watch for and use updated workflows consistently
• Collaborate with other team members for issues you find
• As needed, focus on local site operations depending on ticket volume
• Other duties as assigned by the global lead
Skills & Experience
• Moderate knowledge of multiple server platforms with the ability to learn new platforms
• Basic CLI knowledge, with a willingness to expand your knowledge
• Moderate level of written and verbal communication
• Ability to apply server repair methods to data center equipment
• Ability to multitask
• Good eye for detail
Milestone Technologies is a global IT Services and Digital Solutions company based in Silicon Valley that helps hundreds of leading corporations deliver technology around the globe.
We work with the world’s leading companies to deliver services and technologies at scale, accelerate digital operations, develop innovative applications, and drive efficiencies throughout their organization.
Milestone is focused on building an employee-first, performance-based culture, and for over 25 years, we have demonstrated a history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow.
Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.
Follow us on:
Facebook: https://www.facebook.com/MilestoneTechnologiesInc
Twitter: https://twitter.com/MilestoneTech
Blog: https://milestone.tech/blog/
