Job Description

As a Bridge Solutions Technician, you will work on a dedicated ticket queue with outlined workflows to repair or diagnose datacenter equipment. You will also work onsite to learn new datacenter equipment and flows or keep up with revisions to the datacenter. This position requires a good understanding of computers and software.

Responsibilities and Duties

• Work remotely within a global team managing ticket volume via ticketing
• Work with urgency within ticket SLAs
• Use CLI/terminal to fix software issues
• Escalate and communicate ticket guide discrepancies
• Ability to watch for and use updated workflows consistently
• Collaborate with other team members for issues you find
• As needed, focus on local site operations depending on ticket volume
• Other duties as assigned by global lead

Requirements

• Moderate knowledge of multiple server platforms with ability to learn new platforms
• Basic CLI knowledge, with willingness to expand your knowledge
• Moderate level of written and verbal communication
• Willingness to apply methods to solidify business habits
• Ability to apply server repair methods to data center equipment
• Ability to handle multiple responsibilities
• Good eye for detail

Preferred Qualifications

• 2 years or more of experience in the datacenter
• 2+ courses using the Linux command line or equivalent experience
• Experience within this role as a project-based support technician