Job Description

Overview

As a Microsoft Data Center Technician (DCT), you will stage, set up, deploy, maintain, troubleshoot, and support IT hardware within Microsoft datacenter environments. You will perform diagnostics and break-fix activities, support server and network infrastructure deployment, perform hardware upgrades and decommissions, and complete work in accordance with established Standard Operating Procedures, safety requirements, and operational standards.

This opportunity will allow you to deepen your technical knowledge of large-scale datacenter operations, server and network infrastructure, hardware troubleshooting, and operational processes while developing your career within Microsoft Cloud Operations & Innovation (CO+I).

We are particularly interested in hands-on IT infrastructure technicians and engineers with direct experience deploying, installing, maintaining, upgrading, and troubleshooting enterprise server and network systems in large-scale server farms or datacenters.

Relevant experience may come from hyperscale or colocation datacenters, system integrators, enterprise server/network infrastructure teams, OEM field-service organizations, or telecom/network operations.

This position is based onsite in Chonburi, Thailand. Candidates must be willing and able to work at the Chonburi datacenter sites as required by the role.

Microsoft's Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I DCT, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services, including Microsoft Azure, Microsoft 365, OneDrive, Xbox, and Bing.

CO+I is focused on the personal and professional development of employees and provides opportunities for technical learning, career development, and professional growth.

Responsibilities

• Perform hardware diagnostics and systematic troubleshooting following established procedures, identify causes of failures, replace faulty components, and verify successful recovery with minimal customer and business disruption.
• Deploy, install, stage, and configure physical server and network hardware in accordance with deployment requirements and documented procedures.
• Perform rack-and-stack activities, equipment installation, copper and fiber cabling, patching, labeling, grounding verification, and connectivity checks.
• Perform server and system hardware break-fix activities, including fault isolation, component replacement, corrective action, and post-repair verification.
• Perform server/system upgrades, hardware refreshes, component upgrades, simple changes, and hardware decommissioning following established procedures.
• Perform post-execution quality checks to verify that equipment installation, grounding, staging, labeling, cabling, and connectivity meet safety and deployment requirements.
• Follow documented procedures and runbooks and appropriately communicate, report, and escalate incidents or technical issues to Technician Leads, operations management, and engineering specialists.
• Maintain accurate work records, tickets, technical documentation, and shift handovers.
• Assist and share technical knowledge with other technicians when completing challenging or complex tasks.
• Complete required training and continue developing hands-on technical capability through practical experience and collaboration with experienced technicians and engineers.
• Contribute to a positive and effective team environment through clear communication, collaboration, accountability, knowledge sharing, and ownership of service quality.
• Embody Microsoft's culture and values.

Qualifications

• Bachelor's degree in Information Technology, Computer Engineering, Computer Science, Information Systems, Network Engineering, or another field directly related to IT systems and infrastructure.
• Strong English verbal and written communication skills, with the ability to communicate technical issues clearly, document activities accurately, collaborate with regional and global teams, and appropriately escalate operational issues.
• Direct hands-on experience deploying, installing, maintaining, troubleshooting, and performing break-fix activities on enterprise server and/or network infrastructure in large-scale server farms or datacenters.
• Hands-on experience performing server/system upgrades, hardware refreshes, component replacement, rack-and-stack, cabling, patching, and connectivity verification.
• Demonstrated ability to perform structured troubleshooting, fault isolation, corrective action, and post-execution verification while following documented procedures and safety requirements.
• Ability to work shifts, including non-standard business hours that may include evenings, nights, weekends, and/or public holidays.
• Willing and able to work onsite in Chonburi, Thailand, as required by the role.

Preferred Qualifications

• Experience supporting server, storage, and network infrastructure in hyperscale datacenters, colocation facilities, large enterprise datacenters, large-scale server farms, system-integrator environments, or other mission-critical IT infrastructure environments.
• Hands-on experience with enterprise server hardware and components, including installation, upgrades, component replacement, diagnostics, and break-fix.
• Hands-on experience installing and supporting network switches, network equipment, copper cabling, fiber cabling, patching, labeling, cable tracing, and connectivity verification.
• Experience supporting customer-facing IT infrastructure and performing physical troubleshooting within datacenter environments.
• Experience working with documented runbooks, change controls, ticketing systems, incident management, escalation processes, and shift handovers.
• Experience working within 24x7 operational or mission-critical environments.
• Applicable certifications such as CompTIA A+, Server+, Network+, or structured cabling certifications are advantageous.

Relevant Candidate Backgrounds

Candidates with relevant hands-on experience from the following environments are strongly encouraged to apply:

• Hyperscale cloud and datacenter operations
• Datacenter and colocation service providers
• Enterprise server and network system integrators
• Server, storage, and network OEM field-service organizations
• Telecom and network infrastructure operations
• Large enterprise IT infrastructure or server-farm operations

The candidate does not need to currently hold a "Data Center Technician" job title. We are looking for strong hands-on server and network infrastructure experience in large-scale server-farm or datacenter environments, together with strong troubleshooting, communication, teamwork, and operational discipline.

Background Check Requirements:

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
• This position requires verification of Thailand Citizenship due to citizenship-based legal restrictions applicable to the role and as a result, you will need to provide a valid Thailand passport to verify your Thailand Citizenship.
• This position is based in Chonndburi, Thailand. Candidates must be willing and able to be assigned to and work at the Chonburi site as required by the role.

Preferred: Candidates currently working as Datacenter Technicians, IT Operations Engineers, or Smart Hands Engineers in Chonburi, Thailand.

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.