Job Description

phoenixNAP is a global IT services provider with a focus on cybersecurity and compliance-readiness, whose progressive Infrastructure-as-a-Service solutions are delivered from strategic edge locations worldwide. Its dedicated servers, hardware leasing, and options are built to meet always evolving IT businesses requirements. Providing comprehensive disaster recovery solutions, DDoS-protected global network, hybrid IT deployments with software and hardware-based security, phoenixNAP fully supports its clients' business continuity planning. Offering scalable and resilient opex solutions with expert staff to assist, phoenixNAP supports growth and innovation in businesses of any size enabling their digital transformation. We comply strictly with PCI DSS standards and are accredited twice yearly

The Data Center Technician I is an entry-level technical role responsible for supporting the physical infrastructure of the data center. This position focuses on hardware installation, cabling, basic troubleshooting, and providing smart-hands support for customers and internal teams.

Technicians work closely with the NOC and engineering teams to ensure reliable operation of mission-critical infrastructure while maintainingaccurate documentation and adhering to data center best practices.

This position serves as the entry point into the data center operations team and provides a pathway for advancement into NOC Technician and Engineering roles.

CORE RESPONSIBILITIES

Hardware Deployment

• Install server rails and mount servers in racks

• Rack switches, PDUs, and other infrastructure equipment

• Install and dress fiber and copper cabling

• Perform equipment labeling and asset tagging

• Follow rack elevation diagrams and deployment documentation

• Perform cable management and rack organization

Data Center Operations

• Performs Moves, Adds, and Changes (MACs)

• Install networking gear and supporting infrastructure

• Perform initial hardware provisioning and firmware updates

• Conduct basic power-on checks and hardware verification

• Maintain accurate inventory and asset records

Troubleshooting & Support

• Perform break/fix troubleshooting on server and networking hardware

• Provide smart-hands support for customers and internal teams

• Assist with hardware diagnostics and basic troubleshooting

• Escalate complex issues to NOC Technicians or Engineers

• Document work completed through ticketing systems

Customer & Vendor Support

• Assist customers and vendors working within the data center

• Maintain professional communication with internal teams and customers

• Ensure compliance with data center operational and safety procedures

Required Qualifications

• Basic knowledge of computer hardware or server components

• Familiarity with structured cabling (fiber and copper)

• Ability to follow diagrams, rack elevations, and written procedures

• Strong attention to detail and organizational skills

• Ability to lift up to 50 lbs. and work in rack environments

• Ability to work scheduled shifts including nights, weekends, or holidays if required

• Travel to other locations may be required

Preferred Qualifications

• Experience working in a data center or IT hardware environment

• Familiarity with Linux or Windows systems

• Basic networking knowledge (IP addressing, switches, cables)

• Experience using remote management tools such as IPMI, iDRAC, or KVM

• Experience working with ticketing systems

Physical Requirements

• Ability to lift and move equipment up to 50 lbs

• Work from ladders or within rack environments

• Stand, bend, kneel, and work on raised floors for extended periods