Valleysoft | Center of Excellence is a leading IT services provider in Egypt with a global client base since 2006. Partnering with major technology vendors, Valleysoft delivers comprehensive IT solutions addressing hardware, software, and infrastructure challenges.
Job Purpose
Responsible for the hands-on operation, maintenance, and monitoring of data center infrastructure to ensure the continuous availability and performance of IT systems. This role supports the physical and technical aspects of servers, networking equipment, power, and cooling systems, contributing to the overall reliability and efficiency of the data center. The technician works under the direction of data center management to troubleshoot issues, perform routine tasks, and maintain a secure and organized environment.
Key Responsibilities
1. Equipment Maintenance: Perform routine inspections, maintenance, and repairs on servers, networking hardware, and other data center equipment.
2. Monitoring and Reporting: report and monitor anomalies or performance issues to supervisors. [HG1.1]
3. Incident Response: Assist in troubleshooting and resolving hardware, connectivity, or environmental issues to minimize downtime.
4. Installation and Decommissioning: Install, configure, and decommission hardware, cabling, and infrastructure components as needed.
5. Environmental Control: Ensure optimal operation of power (e.g., UPS, PDU) and cooling systems (e.g., HVAC, CRAC units) to maintain a stable environment.
6. Security Compliance: Follow physical and digital security protocols to protect data center assets and ensure compliance with standards (e.g., ISO 27001).
7. Documentation: Document and labeling accurate records of equipment inventory, maintenance activities, and incident reports. [HG2.1]
8. Team Support: Collaborate with other technicians and IT teams to execute projects and maintain operational standards.
Requirements
Education: High school diploma or equivalent required; Associate’s or Bachelor’s degree in Information Technology, Electrical Engineering, or a related field is a plus.
Experience:
• 1-3 years of experience in a data center, IT support, or technical maintenance role.
• Hands-on experience with hardware installation, cabling, or troubleshooting is preferred.
Technical Skills:
• Knowledge of server hardware (e.g., Dell, HP, Cisco) and networking equipment.
• Familiarity with power systems (e.g., UPS, PDU) and cooling technologies (e.g., HVAC).
• Basic understanding of operating systems (e.g., Windows Server, Linux) and diagnostic tools.
• Ability to read and follow technical manuals, schematics, or wiring diagrams.
Soft Skills:
• Strong attention to detail and problem-solving abilities.
• Good communication skills for collaborating with team members and documenting work.
• Ability to work in a fast-paced, high-pressure environment.
Certifications (Preferred): CompTIA Server+, Data Center Technician Certification (DCT), , ITIL Foundation.
Benefits
- Valleysoft is a regional IT services provider serving clients around the world. Since 2006, Valleysoft has been working with global partners, such as IBM, in different industries to solve complex business and technical problems ranging from enterprise-class application development and maintenance to worldwide process management.
- As client-focused and process-oriented company, Valleysoft stands as a vendor neutral and capability rich professional organization. Our maturity in quality delivery and operational discipline shows through our work. Our operational maturity enables us to provide high-quality services with repeatable and predictable results at optimized efficiency in both level of efforts and economic model. As a result, we are able to deliver to our clients world-class services at best values.
