Job Description

Location: On-site

Job Type: W-2

Shift: First, Tuesday -Friday (Training Schedule will vary at first)

Pay Range: Non-Exempt; based on experience

Security Clearance: N/A

Ryan Consulting Group, Inc. is seeking a Data Center Support Operator (Level 1 or Level 2) to support day-to-day data center operations, hardware maintenance, and infrastructure support activities in a fast-paced enterprise environment. Position level will be determined based on the candidate's experience and qualifications.

This role is responsible for assisting with server installations, rack-and-stack activities, cabling, hardware troubleshooting, inventory management, and incident response coordination while working closely with Data Center personnel, Systems Administrators, OEM vendors, and IT support teams.

Key Responsibilities

• Coordinate with Data Center personnel to install components into existing equipment, install new equipment into racks, and make all cable connections for equipment delivered to the Data Center
• Coordinate the movement of equipment into, within, between, or out of supported Data Center facilities
• Un-rack equipment that has reached end of life, remove HDDs, harvest critical components, and prepare equipment for salvage
• Coordinate with IT and Hosting Services personnel to harvest critical spare parts from surplus/salvage equipment and maintain inventory, tracking, and utilization records
• Provide vendor escorts within the facility or Data Center for equipment delivery and servicing as needed
• Respond to ITSM incident tickets, including on-call/after-hours support as required
• Work with Systems Administrators to diagnose hardware issues and return failed server hardware to service
• Coordinate with Systems Administrators, Hosting Services personnel, and OEM vendors to utilize available spare parts and repair failed server hardware
• Coordinate OEM repair activities, including opening incidents, arranging onsite technician access, temporary badging, and escorting as needed
• Communicate incident status and escalate issues as necessary to minimize Return to Service time and meet incident response goals
• Maintain timely and accurate ITSM incident updates
• Update spare-parts inventory tracking tools as needed
• Update the Asset Management Database (AskIT) as needed

Requirements

• 1-2 years of experience in a Data Center Environment minimum
• Technical familiarity with computing, networking, and storage technologies
• Experience installing server components, including RAM, HDDs, PCI cards, and processors
• Working knowledge of Data Center operations and procedures
• Experience with server hardware troubleshooting and diagnostic tools
• Ability to safely handle and install internal server components
• Ability to troubleshoot Ethernet and fiber cabling
• Knowledge of UNIX and Windows operating system commands
• Understanding of SAN and disk architecture
• Understanding of network protocols and services
• Ability to lift up to 50 lbs. to the top of a computer rack
• Ability to use basic hand tools to install and uninstall computing equipment in racks
• Proficiency with Microsoft Outlook, Word, and Excel
• Ability to work accurately under short deadlines and pressure
• Strong verbal and written communication skills
• Ability to take direction and work effectively in a team environment

Preferred Experience/Knowledge:

• HPE Servers, including OneView and iLO
• Cisco switches
• Dell Storage
• NLYTE Data Center Infrastructure Management (DCIM)
• IEEE and manufacturer cabling specifications
• Electrical and HVAC mechanical systems and their impact on raised-floor capacity
• Server OEM incident reporting systems and procedures
• MAXIMO and Service Central

Preferred Certifications:

• MCSE
• MCSA
• CompTIA A+
• CompTIA Network+
• CCNA

Schedule:

The standard schedule for this position is Tuesday–Friday (4x10). To maximize training and familiarization with other team members, the selected candidate will initially work either:

• Monday–Friday (8x5), or
• Monday–Thursday (4x10)

before transitioning to the standard Tuesday–Friday schedule.

Benefits at RYAN

RYAN offers a comprehensive, competitive benefits package designed to support the well-being of our employees and their families. Some benefits may vary by contract.

• Paid Holidays (varies by contract)
• Paid Time Off (PTO)
• Bereavement, Military, and Parental Leave
• 401(k) or Roth Retirement Plan with Employer Matching
• Medical, Dental, and Vision Coverage
• Health Savings Account (with employer contribution)
• Group Term Life Insurance
• Pet Insurance
• Employee Discount Perks
• Voluntary Life Insurance
• Short- and Long-Term Disability
• Accident, Cancer, and Critical Illness Insurance

Equal Employment Opportunity (EEO) Statement:

Ryan Consulting Group, Inc. is an equal opportunity employer. We are dedicated to ensuring equal employment opportunities in all aspects of employment, including recruitment, hiring, promotion, training, compensation, benefits, and termination. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by applicable law.

Ryan Consulting Group, Inc. is also committed to complying with the Americans with Disabilities Act (ADA) and providing reasonable accommodations for qualified individuals with disabilities. If you need assistance or accommodation due to a disability in the application process, please contact humanresources@consultrcg.com.

Drug-Free Workplace Statement:

Ryan Consulting Group, Inc. is committed to maintaining a drug-free workplace, in compliance with the Drug-Free Workplace Act of 1988, which is a requirement for all federal contractors. We recognize the impact that drug and alcohol abuse can have on the safety, health, and productivity of our workforce, and we are dedicated to providing a work environment that is free from illegal drugs and alcohol. All employment offers are conditional upon successfully passing a drug screening.

Pay Transparency Statement:

Ryan Consulting Group, Inc. complies with all relevant pay transparency laws in each state and jurisdiction where we operate. This includes providing salary ranges and pay data in compliance with state or local regulations where applicable. We also ensure that applicants and employees in relevant states are informed of their right to inquire about pay information as required by state or local laws. Employees and applicants in states where pay transparency laws are in effect can expect to be provided with salary information upon request during the hiring process.