Job Description

Key purpose:

This role is a central point for evaluating, optimising and standardisation of managed Azure and Continuity services. It focuses on the enablement of the operational teams to effectively deliver on required service levels and the optimisation of the services on a proactive basis. Resolution of major incidents that are escalated from the operational teams and logging of vendor calls when required. Perform due diligence to ensure services are scoped correctly, risks are highlighted to the business and successfully transitioned to the operational teams.

Duties and responsibilities:

• Work closely with customers to understand the business objectives and define solutions to meet the business objectives
• Understanding of different attributes for Continuity application availability, scalability, and ability to propose optimized design for cloud
• Experienced in working in Agile / DevOps environment with continuous integration and continuous deployment and application lifecycle management
• Contributor for vendor management and support the transition to service delivery by providing service architecture (e.g., service management, service consumption, delivery modelling)
• Consistently review and improve on the current client deployments to ensure that platforms are aligned to best practice by ensuring quality of the Technical Maturity of the customer environment
• Build support and growth models for the Managed Services engineers to ensure that the tools are correctly used
• Assist with building client solutions and provide input to proposals and designs
• Fulfil the key role of reviewing client solutions and sign off the project to operational handovers
• The ability to whiteboard and workshop solutions with colleagues and customers
• Possess a growth mindset, willing to grow, expand and learn new skills
• Ability to develop and execute a Managed Service design approach that results in a consolidated statement of requirements, documented and financially based need for change, role of IT, definition of the AS-IS versus desired state (Future Mode of operation defined), gap analysis and roadmap, highlighted impacts, consequences, and benefits of the intended transformation (people, process, platform, technology)
• Able to collaborate and communicate ideas to team members, clients, and vendors to lead, take ownership and manage the implementation of a solution
• Ensure we design innovative, value-add solutions for our clients
• Keep abreast of market trends and survey the marketplace for solution insights, new vendors, and methods
• Performance tuning of cloud-based applications for best performance
• Experience in defining and implementing Hybrid scenarios with workloads shared across on premise and Microsoft Azure, application Integration between cloud and on-premises environments
• Collaborating with customers for quick technical assessment and proposal development for leveraging platform services of azure

Qualifications and experience:

• Minimum 5+ years experience supporting enterprise scale backup systems. And have a thorough understanding of system backup and recovery methods and techniques
• Minimum 5+ years' experience creating, maintaining, following Standard Operating Procedures for repeatable processes, disaster recovery, and common problem resolution
• In-depth understanding of commercial backup offerings of the major vendors. For example, Veritas NetBackup, Commvault, Veeam etc.
• Backup technology Certifications: Specialist or higher in at least two backup technologies
• Experience with various Microsoft Server Operating systems
• Experience with VMware virtualization technologies and principles
• Experience with storage area network technologies
• Experience with Active Directory, DNS, DHCP
• Good understanding of Azure IaaS, PaaS and SaaS offerings, capabilities, and limitations
• Must be Certified in Microsoft Azure AZ900 (Fundamentals) and AZ104 (Administration)
• Certification in AZ304 and AZ305 (Architecture solutions) advantageous
• Certification in AZ500 (Security) advantageous