Summary Job Description
Business Title
Network Ops Sr. Analyst
Global Job Title
Global Function
Business Technology
Global Department
BT Security & Infrastructure
Organizational Level
Reporting to
Size of team reporting in and type
Substantial changes
Role Purpose Statement
We are looking for an experienced Network professional to join the Infra Operations Command Center team in the Business Technology (BT) organization. The Network Ops Sr. Analyst will be responsible for delivering excellent client experience, supporting and troubleshooting of Bunge Network Infrastructure (Data, Voice, Video and Cloud Networks). This role will drive the responsibility to support the South America portion of a global network with multiple ISPs and various SDN solutions. The core areas of responsibility are LAN, WAN, Cloud, Collaboration, Wireless, and Telephony. Their role reports to the Network Manager of Argentina.
Main Accountabilities

Proven incident and problem solving (troubleshooting) skills with an emphasis on timely resolution.

Ability to quickly adapt to advancing technologies and procedural changes.

A commitment to delivering a superior customer experience through direct interaction with customers during support and change management.

On-call rotation

Responsible for the regional network 24x7x365

Interact with third partner resources to monitor, anticipate, and react to alerts and incidents in an efficient way.

Collaborate with Architecture and Project teams to deliver and support best in class solutions.
Knowledge and Skills
Behavior
Use knowledge of Bunge’s business, structure and strategy to develop innovative solutions to improve results or eliminate problems.
Build partnerships, appropriately influence to gain commitment, foster talent and coach others to grow in current or future roles..
Drive results through high standards, focus on key priorities, organization, and preparing others for change.
Technical
Voice, Video Design and Engineering

Riverbed-based SD-WAN solution experience a plus

Global experience a plus

Visio and Documentation proficiency

Strong working knowledge of Collaboration applications 

Practical and working knowledge of network protocols such as TCP/IP, IPv6, WAN routing (such as OSPF, BGP, EIGRP)

Subject Matter Expert (SME) with the ability to define trade-offs, ask probing questions, and incorporate technology solutions into a broader enterprise environment

Familiar with Agile (Scrum) and ITIL methodologies

Experience supporting large, complex, business critical and revenue impacting local area networks

Experience solutioning and implementing infrastructures requiring 100% availability, near zero latency, low jitter and response times.

Hands on experience and expertise with but not limited to following technologies: 

TCP/IP, IP addressing

Routing Protocols

QOS/COS

Cisco routes/switches

Wireless controllers and access points

Check Point Firewalls

Remote Access/VPN

CyberSecurity

SD Networking

Virtualization

Automation and Orchestration

Intent based Networking

Proactive and Predictive Modeling

Programming and Scripting

VoIP

SIP

Voice Gateways

CODECs

DNS

DHCP

Microsoft Teams

Geolocation 

Load Balancing

IoT

Edge Computing

AI

Cloud Networking

ACI

Tacacs/Radius

Cisco certifications highly preferred

Education & Experience
Bachelor’s degree required

4+ years of hands-on IT experience with a network, voice and collaboration solutions and architecture.

4+ years of experience as a Networking and Collaboration Network Engineer (voice, video)

4+ years of experience as an SD-WAN administrator/engineer/architect.

4+ years of experience interfacing with customers and providing technical solutions.

Ability to travel 20-25% or as business needs dictate.