Job Description

As part of the Fleet Operations, Reliability and Central Engineering (“FORCE”) team at Meta, the Data center Server Repair Technician is an entry-level position. This role is designed for individuals beginning their careers in technology or data center operations, with a focus on learning foundational technical skills, following established procedures, and supporting the reliability of Meta’s global server fleet.

Responsibilities

Basic understanding of computer and network hardware, including cabling (Linux preferred).

• Willingness to learn and follow detailed instructions, MOPs, and standard operating procedures.
• Strong attention to detail and reliability in task execution.
• Good communication skills and ability to work as part of a team.
• Perform routine physical checks of server hardware and assist with guided troubleshooting.
• Follow documented procedures (MOPs) to support server hardware reseats, swaps, and repairs.
• Follow documented troubleshooting procedures, including running CLI commands or other advanced diagnosis, to identify, diagnose and fix basic hardware repairs.
• Assist with ticket resolution by gathering requested information and escalating issues as needed.
• Participate in physical inspections of server hardware in data halls (including serial number and power verification) as directed.
• Maintain accurate records of work performed, including updates to tickets, checklists and logs.
• Support the team in maintaining server uptime and reliability by responding promptly to assigned tickets.
• Accurately pull and manage inventory (server spare parts) according to established processes and update inventory systems promptly.
• Communicate clearly with team members, and escalate issues when outside of scope or expertise.
• Participate in training and development activities to build technical skills.
• Adhere to safety and security protocols at all times.
• Physically assist with moving and racking servers for projects and operational needs.
• Routine operation of hand and power tools (such as drills, screwdrivers, safety cutters, and lifts) to support installation and maintenance tasks.

Qualifications

High school diploma or GED

• Basic hands-on experience with computers, basic linux skills preferred
• Willingness to learn about server hardware and repair procedures
• Ability to follow detailed instructions and adhere to standard operating procedures
• Ability to work under close supervision, with tasks/tickets assigned and reviewed by their Manager/Team Lead
• Effective verbal and written communication skills
• Ability to safely lift, push, pull, and move at least 50 pounds (22 kg)
• Capable of walking long distances and standing for extended periods throughout the day
• Willingness to work extended shifts in a data center environment, including exposure to temperatures ranging from 79°F to 105°F (26°C to 40°C), while maintaining proper hydration
• Flexibility to work a variable schedule, including weekends and holidays Coursework or certifications in IT, networking, computer science, or related fields (e.g., CompTIA A+, CompTIA Network+, fiber/optical cabling)
• Experience in data center environments or IT support roles (including school, volunteer, or hobbyist experience)
• Interest in developing stronger server technical skills over time
• Curiosity and a willingness to learn are highly valued