Job Description

About this opportunity

We are seeking a highly motivated and skilled Data Center Optical Engineer to lead

work in customer environments and co-locations. The person in this role is responsible

for ensuring the reliable installation, maintenance, and operation of optical transport and

infrastructure within customer data centers. They thrive on being the interface between

the customer and Ericsson’s vendors, auditing and maintaining high standards of

quality. The ideal candidate expects and maintains high-quality execution from the

team across fiber installations, migrations, remediation, break/fix, and remote hands

services, utilizing their strong handson technical expertise. This person is able to travel

to a non-home market site at a moment’s notice and work there for several weeks at a

time up to 100% of the time.

What you will do

 Conduct daily audits of work performed on behalf of Ericsson at customer data

centers and co-locations and provide immediate feedback to 3PP technicians.

 Interact directly with the customer via their ticketing tools or face-to-face,

providing clear and concise reports and updates that promote Ericsson’s value.

 Assist with fiber installation, decommissioning, break/fix, remediation and

migration activities across data center optical and transport environments.

 Conduct and/or supervise optical testing and troubleshooting using tools such as

optical power meters, stabilized light sources, VFLs, OTDRs, and test sets.

 Deliver services by accurately, interpreting and executing Methods of Procedure

(MoPs), engineering documents, vendor documentation, and network diagrams.

 Read and interpret cut sheets and physical network design documents to ensure

accurate port connections and cable management.

The skills you bring

 Team lead experience.

 Strong command of written and verbal English for customer-facing

communications and relationship building.

 Excellent organizational, administrative, and documentation skills using customer

applications and/or Microsoft Office suite of tools.

 3–15 years of experience working in data center operations or a similar technical

environment with direct customer interaction.

 Strong hands-on experience with connectorized fiber optic cabling, including

single-mode and multi-mode fiber, LC, fan-outs, and structured cabling.

 Demonstrated experience with optical testing and transport troubleshooting.

 Ability to multitask, remain composed under pressure, and adapt in fast-paced,

high-availability environments.

 Commitment to safety standards, quality requirements, and operational best

practices.

Physical requirements:

 Ability to lift and move equipment up to 50 lbs.

 Comfortable working at heights and in varying environmental conditions.