Job Description

• Do you have a good eye for planning and prioritizing maintenance work?
• Are you someone who communicates clearly and works well with others?
• Are you comfortable working hands-on with customers or end users?

If so, this role might be a great fit!

Have we piqued your interest? Tell me about the company...

eStruxture Data Centers is an award-winning company and the largest Canadian-owned data center provider with locations in Montreal, Toronto, Vancouver, and Calgary. Our solutions are designed to give customers more: more locations, more capacity, more connections that enable them to run modern, demanding enterprise applications, and offer their business the control to rapidly scale in response to unpredictable changes in business processes. eStruxture provides access to an ecosystem of almost 1,000 customers that trust and depend on our infrastructure and customer support, including carriers, cloud providers, media content, financial services, and enterprise customers. eStruxture offers colocation, bandwidth, security and support services to customers across Canada in its 15 carrier and cloud-neutral facilities.

Everything starts with our dedicated and talented team. As an award-winning industry leader, our data centers help our customers improve network connectivity, redundancy, and uptime, scale up or down, increase cost savings, and provide a high level of physical security. This would be unachievable without the people of eStruxture.

About the role

As a Data Center Operator, you’ll play a key role in ensuring the day-to-day operational excellence of our mission-critical infrastructure. From maintenance and monitoring to optimization and safety, you’ll be hands-on with the systems that power our facilities—and the businesses that depend on them. This role is based at our facility on 54th St SE Calgary, Alberta.

Key Responsibilities

Facility Operations & Maintenance

• Monitor and maintain electrical and mechanical systems (BMS, EPMS, BAS)
• Execute preventative and corrective maintenance tasks
• Develop and maintain technical documentation and SOPs
• Ensure compliance with SSAE 18, ISO, and PCI standards
• Present at Change Advisory Board meetings and collaborate with vendors
• Identify areas for efficiency and operational improvement
• Respond to fault conditions and assist with diagnosis/remediation

Customer & Site Support

• Rack and stack IT hardware
• Install/test copper and fiber cabling
• Enforce physical and remote security protocols
• Manage ticketing, visitor logs, and shipping/receiving
• Provide top-tier customer service and remote hands support
• Maintain cleanliness and organization of data center spaces

What you’ll need to succeed

Experience

• 4+ years in a data center, facility, or mission-critical environment
• Strong background in electrical/mechanical systems and facility software
• Familiarity with ITIL principles and ticketing systems

Education & Certifications

• Licensed Building Engineer/Operator or equivalent experience
• Electrical certifications*
• CPR, AED certifications*
• Eligibility for Reliability Clearance

Skills & Competencies

• Excellent written and verbal communication
• Highly process-driven and detail-oriented
• Familiarity with Data Center Tiering (UTI) and thermal guidelines (ASHRAE TC9.9)
• Organized, independent, and proactive
• Proficiency in Microsoft Office tools (Word, Excel, Visio, PowerPoint)

*Assets, not requirements

Working Conditions

The role has standard working conditions in a Data Center type of environment with rotation shift schedule to support our 24/7 operations. Due to the nature of the role, the incumbent must be able to meet tight deadlines, handle pressure and manage stress. The role requires to work with challenging clients, work on shifts 12-hours shift, work on evenings, nights, or on weekends and being on-call.

Let's embark together on the next exciting chapter of your career!

Security for our team
All offers are contingent upon the successful completion and satisfactory results of a background investigation. Security clearance may be required.

eStruxture is an equal opportunity employer and is committed to fostering a workplace where all employees feel respected and supported. We encourage applications from individuals of all backgrounds, including women, Indigenous peoples, persons with disabilities, and members of visible minorities. If you need accommodation during the selection process, just let us know.