Job Description
DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at
www.dsv.com Location: Clarksville, TN
Division: Solutions
Job Posting Title: Data Center Support Ops OM- Kitting/Spares
Time Type: Salary
An Operations Manager over Kitting and Spares at a 3PL (Third-Party Logistics) operating within a Data Center ecosystem holds a critical, high-stakes role. Unlike a standard retail warehouse, data center logistics operate under tight Service Level Agreements (SLAs)—where missing a single critical server component could cost the end-client millions in downtime.
This role sits at the intersection of tight inventory control (spares) and pre-deployment execution (kitting), ensuring that data center technicians have the exact parts and built-out server racks they need right when they need them.
Job Title: Operations Manager – 3PL Kitting & Spares (Data Center Logistics)Role Overview:
The Operations Manager of Kitting and Spares is responsible for overseeing the daily logistics, inventory integrity, and team performance dedicated to mission-critical hardware. You will manage the precise bundling (kitting) of server components, rails, cabling, and ancillary hardware, alongside the lifecycle management of data center spare parts (FRUs—Field Replaceable Units).
Operating in a 3PL environment, you will act as the key liaison between the data center client, engineering teams, and warehouse staff to ensure 100% inventory accuracy and zero-defect kitting under rigid, time-sensitive SLAs.
Key Responsibilities:
1. Kitting & Production Management
- Workflow Optimization: Oversee the high-volume assembly lines where server build kits (CPUs, RAM, drives, brackets, cables) are structured into pre-configured packages for rapid field deployment.
- Quality Control: Implement and enforce a zero-defect quality gate policy. Ensure all kits match exact Bill of Materials (BOM) layouts to prevent assembly delays on the data center floor.
- Dynamic Customization: Manage quick-turnaround adjustments to kits based on sudden engineering change orders (ECOs) from the client.
2. Spares & Inventory Control
- SLA-Driven Fulfillment: Manage the end-to-end lifecycle of critical spare parts, ensuring emergency parts requests (24/7 environment) are picked, verified, and delivered to tech teams within strict minute-based SLAs (e.g., 15-to-30-minute turnarounds).
- High-Value Asset Tracking: Maintain meticulous inventory accuracy (>99.9%) using specialized Warehouse Management Systems (WMS). Track serialized assets, sensitive Solid-State Drives (SSDs), and static-sensitive logic boards.
- Reverse Logistics & RMA: Coordinate the return merchandise authorization (RMA) flow for defective parts pulled from production, ensuring proper testing, return to vendor, or secure data destruction (HDD/SSD shredding/wiping protocols).
3. Team Leadership & Safety
- Staffing & Scheduling: Manage, train, and mentor a team of warehouse leads, material handlers, and kitting specialists across multiple shifts.
- ESD (Electrostatic Discharge) Compliance: Ensure the absolute adherence to ESD-safe handling procedures, climate control metrics, and cleanroom standards necessary for high-end technology.
4. Client & Vendor Relations
- SLA Reporting: Track and report key performance indicators (KPIs) to 3PL leadership and data center client stakeholders (e.g., Kit Accuracy, Fill Rates, On-Time Delivery, RMA Cycle Times).
- Capacity Planning: Forecast labor and floor-space requirements based on incoming hardware refreshing or data center expansion projects.
Required Qualifications & SkillsExperience
- Logistics Background: 5+ years of warehouse operations or logistics management experience, preferably within a 3PL environment.
- Domain Expertise: 2+ years of experience working inside or directly supporting Data Center infrastructure, high-tech manufacturing, or semiconductor environments.
- Inventory Depth: Proven experience managing complex, multi-component BOMs (Bills of Materials) and serialized asset tracking.
Technical & Soft Skills
- Systems: Deep familiarity with enterprise WMS (e.g., SAP, Oracle, Blue Yonder, or proprietary data center inventory tools).
- Certifications: Lean Six Sigma (Green/Black Belt) is highly desired to manage kitting throughput. Certified ESD Control knowledge is a massive plus.
- Mindset: Extreme attention to detail. Data center hardware looks incredibly similar but a single digit difference in a part number can compromise an entire server build.
Performance Metrics (How Success is Measured)
- Kit Accuracy Rate: Target 100% matching to the requested BOM.
- Emergency Spare SLA Fulfillment: Percentage of "critical down" parts delivered within the window (e.g., 99.8% on-time).
- Inventory Variance: Zero tolerance for missing high-value serialized assets.
- Cycle Count Accuracy: Maintaining strict daily/weekly continuous counts.
DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at hr@us.dsv.com. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.
DSV – Global transport and logistics
Working at DSV means playing in a different league.
As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.
With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.
At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.
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