Job Description

We are looking for a demonstrated operations manager with experience in people management, technical support as well as datacenter operations, which covers the scope of capacity planning, racks delivery, installation, decommission and incident management. . This role is responsible for managing a team of 7/24 operations to provide overall datacenter support in hardware and software of server and network equipment. The successful candidate will also guide the improvement of processes and procedures on a continuous basis, and manage team and staff performance.

Key job responsibilities
· Manage the performance of team(s) of data center operation processionals
· Ensure effective and efficient management of day to day data center operations including queue management, 7/24 shift arrangement and hardware logistics
· Fast learn or act as the subject matter expert across all aspects in data center operations
· Ensure all operational KPIs and metrics are being measured and met
· Inspire and guide improvement in team process, technology innovation and automation
· Manage Large Scale Events (outages) and act as the call leader
· Manage and improve the work-flows and through-put for data centers operations
· Be passionate about the quality and quantity of services being provided, and continuously strive to improve our Customer Experience

Basic Qualifications

- 5+ years of direct people management experience
- Experience in project management including resource planning, managing schedules, reporting project status and prioritizing own tasks and those of other team members for multiple projects
- In-depth knowledge on data center operations, processes and continuous processes improvement. Proven experience of change, problem and incident management
- Literacy in security and customer data protection. Demonstrated communication skill in presentation, open discussion, team coaching and
- Fluent English verbal and written proficiency. Financial understanding in annual budgeting, Capex and Opex concepts

Preferred Qualifications

- Knowledge of data center capacity planning and reporting
- Experience with data mining and data analysis
- Knowledge of data center MEP Infrastructure: Power, Cooling & Facilities Management. Experience in data center Safety and Security measures
- ITIL Foundation, PMP, Lean, Six Sigma and/or Risk related certifications. Data Center related certification - CDCP/S/E, CDCMP/TP
- Linux certification and/or administration experience - RHCSA/RHCE, LPIC, Linux+

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