Job Description

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.

As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.

We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture

About this Role

We are seeking an experienced professional to ensure seamless operations across global data centres by managing network-related incidents, supporting 24x7 environments, and maintaining high service continuity. The individual will troubleshoot complex issues, collaborate with diverse teams, and contribute to operational improvements within a highly visible and technically advanced environment.

What you will do

• Provide 24x7 network operations support, managing incidents raised through monitoring systems or customer channels, ensuring timely resolution.
• Escalate issues to second-line or vendor teams when required and ensure coordinated resolution.
• Reduce recurring incidents by identifying patterns and contributing to process improvements.
• Review and enhance operational documentation, including runbooks, procedures, and knowledge repositories.
• Communicate incident progress clearly to stakeholders and participate in major incident management calls.
• Identify automation opportunities for operational activities and collaborate on solutions.
• Contribute to operational excellence by refining processes, managing data collection, and maintaining quality assurance protocols.
• Support strategic and operational objectives by managing complex outages and participating in decision-making activities.

Who you are

• Hold a degree in Telecommunication, Information Technology, or Electrical Engineering.
• Bring 8–10+ years of experience in large data centre environments with a strong focus on resolving network issues.
• Demonstrate strong analytical skills, adaptability, and the ability to work independently.
• Possess hands-on expertise in routing, switching, Cisco Nexus, Cisco ACI, firewalls (Juniper/ASA), load balancers (F5/Cisco ACE), and VMware environments.
• Have understanding of public/private cloud platforms (Azure/GCP/OCI) or NSX/SD-WAN.
• Hold relevant certifications such as NSX, CCNP, JNCIA, JNCIS, or AWS (desirable).
• Display basic understanding of Agile methodologies and DevOps ways of working.

Not a Perfect Fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What’s in it for you

• Opportunity to work in a high-impact, high-visibility environment managing global data centre operations.
• Exposure to advanced networking technologies, cloud platforms, and security solutions.
• A collaborative environment offering potential growth into senior network operations leadership roles.
• Ability to influence process enhancements, stability improvements, and automation initiatives.

What skills you will learn

• Advanced troubleshooting for enterprise-grade networking and data centre technologies.
• Cross-functional collaboration skills in a geographically diverse environment.
• Exposure to evolving cloud networking and virtualisation technologies.
• Enhanced incident management and strategic decision-making capabilities.
• Process improvement, automation ideation, and knowledge documentation.

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Alert

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• LinkedIn: https://www.linkedin.com/company/vois/
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