Job Description

We are seeking a highly skilled and performance-driven Data Center Operations Manager to lead our global data center operations. The ideal candidate will have a decade of proven experience in managing efficient Data Center Operations, Asset Management, and Capacity Performance teams. This role requires exceptional project management skills, robust technical leadership, and a strong ability to build and maintain cross-organizational relationships.

Key Responsibilities:

· Team Leadership and Development:

o Lead and develop a high-performing team of Engineers and Technicians, ensuring the efficient operation of global data center infrastructure.

o Foster a collaborative and supportive team environment, promoting professional growth and development.

· Data Center Operations Management:

o Oversee the monitoring, configuration, and support of all global data center infrastructure to ensure a 100% uptime goal and optimal performance.

o Act as the escalation point for all data center activities related to vendor management, colocation management, and break/fix issues, with ultimate responsibility for incident tracking, resolution, and reporting.

o Manage all aspects of production data center operations, ensuring seamless operations and maximum efficiency.

· Capacity Planning and Process Improvement:

o Drive data center capacity planning efforts to ensure scalability and efficiency.

o Implement process improvements to enhance operational efficiency and performance.

o Continuously introduce platform improvements through innovative technologies and best practices.

· Project Management:

o Serve as the primary liaison with other departments on projects, initiatives, and programs, ensuring successful project delivery.

o Manage end-to-end data center migration projects and other large-scale initiatives.

· Financial and Budget Planning:

o Oversee financial planning and budgeting for data center operations, ensuring cost-effective management of resources.

o Conduct procurement and asset management to optimize expenditures and investments.

· Strategic Leadership:

o Provide strategic leadership in the architecture and management of robust data center infrastructure.

o Drive continuous platform improvements to enhance efficiency and customer experience.

Skills and Qualifications:

· Proven history in managing data center operations and capacity performance teams for large-scale global data centers.

· Strong technical knowledge in data center infrastructure architecture and management.

· Exceptional project management skills with a track record of successful project delivery.

· Excellent team and strategic leadership abilities.

· Strong vendor and contract negotiation and management skills.

· Expertise in process improvement and financial planning.

· Experience in data center deployment and colocation facility management.

· Proficient in data center capacity planning and asset management.

· Experience in data center site selection and negotiation

About You:

· You are a performance-driven leader with a passion for data center operations.

· You thrive in dynamic, fast-paced environments and excel at managing complex projects and teams.

· You are a strategic thinker with a keen eye for detail and a commitment to excellence.

· 15+ years of demonstrated ability in running large data centers and global networks. At least half that experience should have been spent in a managerial role.

· 10+ years colocation management

· 5+ years data center compliance management (SOC, SOC2, PCI, ISO)

· Proficient at attracting and developing outstanding talent

· Strong focus on enabling innovation and continuous improvement

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