Job Description

The DataCenter Service / Datacenter Cloud System (DCS) team sits within TikTok's global technology structure and supports the company's fast growth by building and operating hyper-scale datacenters, managing the life cycle of server fleet, providing cloud solutions, and developing various infrastructure services, making sure they are scalable and are reliable.

Role Insight:

The Global Data Center Infrastructure Technology Expert is a regional field engineering authority supporting hyperscale data center operations across EMEA.

The role acts as the technical SME for critical mechanical, electrical, and life safety systems within live production environments. It ensures safe, reliable, and highly available infrastructure through strong field engineering expertise, fault resolution, vendor governance, and operational readiness support.

The position bridges construction, commissioning, and live operations, ensuring smooth transition into steady-state operations and continuous improvement across hyperscale data center facilities.

Responsibilities

- Act as regional SME for mechanical, electrical, and life safety systems across hyperscale data center environments.

- Provide field engineering support to operations teams to maintain high availability, safety, and operational stability.

- Review design and construction deliverables to ensure field operability, maintainability, and compliance with hyperscale standards.

- Lead fault investigations, root cause analysis, and implementation of permanent corrective actions for critical infrastructure issues.

- Support operational readiness activities, including commissioning handover and transition into live production environments.

- Perform technical audits, risk assessments, and lifecycle evaluations of critical infrastructure assets.

- Manage vendor performance to ensure safe, compliant, and high-quality delivery of maintenance and infrastructure works.