Job Description

◎ Data Center Operations, Financial Services Firm

◎ NO NIGHT SHIFT WORK!

**Applicants must presently be residing in Japan, willing and able to commute daily to site**

About the Role

EIRE Systems is seeking an experienced, bilingual Data Center Operations Engineer to take ownership of day-to-day data center and server room operations. This is a hands-on role focused on maintaining the stability, security, and reliability of mission-critical infrastructure while continuously improving service quality and operational resilience.

You will work closely with regional stakeholders across APAC and play a key role in hardware lifecycle management, incident response, capacity planning, and compliance with security and audit standards.

Work Schedule: Weekdays 9:00–17:30 (on-call, overtime, and weekend work as required)

Language Requirements: In depth understanding of the local/cultural nuances in Japan and bi-lingual capabilities (English and Japanese).

Key Responsibilities

• Oversee the installation, maintenance, decommissioning, and disposal of data center hardware.
• Maintain accurate and up-to-date documentation, ensuring stakeholders are informed of changes.
• Identify and implement improvements to enhance service quality, reliability, and resilience.
• Support capacity planning activities including rack space, cabling, and power management across data centers and regional server rooms.
• Monitor events and incidents, taking corrective action through to full resolution.
• Respond promptly to assigned service requests and operational tickets.
• Manage inventory, asset tracking, replenishment, and hardware ordering.
• Configure and maintain out-of-band management tools (e.g. iLO, iDRAC, CIMC).
• Ensure compliance with security, audit, safety, and environmental standards, including NIST media destruction guidelines.
• Participate in disaster recovery drills, including planned and unplanned work outside standard business hours.
• Take part in a rotating on-call schedule and provide overtime coverage as required.
• Take full ownership of all data center and server room-related tasks through to completion.

Essential Skills & Experience

• Bilingual communication skills in English and Japanese, with strong awareness of local and cultural working practices.
• 1-3 years of experience working in an enterprise data center facility.
• Good understanding of IT service delivery and Data Center operations management (e.g. ITIL methodology, incident/change/problem management) and disciplined ticket system usage.
• Practical experience supporting server/storage/network hardware (including racking mounting, patching, break-fix, connectivity monitoring, etc.)
• Experience with copper and fiber cabling standards and troubleshooting.
• Working knowledge of data center critical infrastructure (UPS, CRAC, fire suppression, electrical distribution).
• Ability to lift IT equipment weighing more than 10kg

Desirable Qualifications

• Relevant education appropriate to a senior data center operations role.
• ITIL v3 certification or equivalent.
• Professional data center certifications such as CDCP, CDCS, CDCE, or CDCDP.
• Vendor-specific training or certifications (HPE, Cisco UCS, Dell EMC, Cisco Networks).