Job Description

We are seeking an experienced Engineer to take ownership of day-to-day datacenter and server room operations. This is a hands-on role focused on maintaining the stability, security, and reliability of mission-critical infrastructure while continuously improving service quality and operational resilience.

Key Responsibilities

• Install, Move, Add and Change (IMAC) on Data Center hardware (primarily servers, network equipment and other devices).
• Break-fix of all equipment, including opening servers, running diagnostics, changing cards, memory, HDD and PSU and managing escalation to vendors or specialist support providers for complex or non‑standard cases.
• Provide on‑site smart‑hands support of power operations, structured cabling, media and device management.
• Support incident response activities through on‑site coordination and physical assistance, escalating incidents when needed in accordance with company procedures.
• Maintain accurate and up‑to‑date asset and inventory records using designated management systems for IT equipment, parts, tools etc.
• Evaluate space, power, and cooling capacity on-site prior to IMAC (installation, move, add, change) activities. Support and identify any capacity issues and resolution actions through coordination with company teams.
• Coordinate and support change and implementation activities by managing datacenter access requests in line with internal processes.
• Conduct visual or physical checks to support diagnostic activities, including LED status verification, port or link light observation, asset confirmation, and evidence collection where required.
• Escort and oversee authorized personnel and vendors for physical tasks and manage inbound & outbound equipment logistics.

Working Hours

• Monday to Friday rotating shifts: 7:30am~4:30pm or 12:00pm~9:00pm,
• Occasional out of hours and weekend work.
• On-call standby (allowances paid) for out of hours incidents.

Essential Skills & Requirements

• 3 plus years of experience working in an enterprise data center facility; ideally you will have experience supporting data center operations for the banking/finance industry.
• Good understanding of IT service delivery and Data Center operations management (e.g. ITIL methodology, incident/change/problem management) and experience using ticketing systems.
• Strong practical experience supporting server/storage/network hardware (including rack mounting, patching, break-fix, connectivity monitoring, etc.)
• Ability to lift IT equipment weighing more than 10kg.

Language Requirements

• Excellent speaking and written English skills are a must.
• Japanese language skills are not required; however, they are an advantage for coordinating with on-site staff and vendors.