Job Description

Job purpose:

The Data Center Engineer, is responsible for the operation of a data center infrastructure including servers/storage systems. In this role you will be responsible for ensuring all aspects of system uptime by troubleshooting server hardware issues and application problems as well as support and implement backup technologies. You will also provide technical support to our clients on premise or remote to resolve issues that may arise from an installed systems exposure to large data centres hosted and on premise.

Qualifications:

• Working knowledge on Microsoft server OS
• Certified VMware VCP 6.5 / 6.7 / 7.0
• Working knowledge on Backup and Recovery technologies (Veeam, Veritas)
• Certified and Minimum 3 Years Experience in Hardware Break x on HPE ML/DL/BL platforms
• Certified and Minimum 1 Years Experience in Hardware Break x on HPE Primera Storage
• Certified and Minimum 3 Years Experience in Hardware Break x on HPE 3PAR
• Certified and Minimum 1 Years Experience in Hardware Break x on HPE Synergy Blade systems
• Certified and Minimum 1 Years Experience in Hardware Break x on HPE StoreOnce
• Certified and Minimum 1 Years Experience on HPE Simplivity nodes
• Minimum 3 Years Experience in Hardware Break x on Dell PowerEdge/Data Domain/VNX/VNXe/Unity
• Minimum 3 Years Experience on Cisco MDS Fabric switching
• Minimum 3 Years Experience on Brocade MDS Fabric switching
• Minimum 3 Years Experience in implementation and configuration of HPE and Dell EMC systems.
• Solid understanding of SAN Fabric

Requirements:

• Ensure that the infrastructure at the client site is configured, installed, tested and operational
• Ensure that any software that is part of the solution is installed and configured according to the client requirements
• Proactively identify problems and errors as they occur and log such incidents in a timely manner with the required level of detail
• Liaise with all stakeholders including client IT environments and colleagues to expediate diagnosis of errors and problems and to identify a resolution
• Investigate first line support calls assigned and identify the root cause of incidents and problems following knowledge articles
• Respond to and diagnose all alerts, escalate to L4 Engineer or vendor when unable to resolve within the stipulated time
• Ensure incidents are updated with progress and resolution details in a timely manner using the required platform
• Ensure the efficient and comprehensive resolution of incidents and requests
• Apply tools, techniques and processes to track, log, report on and correct configuration items, components, and changes
• Investigate problems on systems, processes and services and assists with the implementation of agreed remedies and onsite technical support to clients and onsite technical support to clients
• Provide first and second eld engineering services to clients and assist with escalation of more junior engineer levels
• Report and escalate incidents to 3rd party vendors where required and take ownership end to end
• Follow the required handover procedures for shift changes to ensure service continuity
• Standby essential as per rotational schedule and will include after-hour work
• Excellent communicate skills, both verbal and written
• Ability to plan activities and projects well in advance and consider possible changing circumstances preventative measures
• Excellent communicate skills, both verbal and written
• Ability to plan activities and projects well in advance and consider possible changing circumstances
• Maintain a positive outlook at work.
• Work well in a pressurized environment and take ownership end to end
• Be willing to deliver longer and after hours work where required for support and project work
• Apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting.
• Adapt to changing circumstances.
• Client centric on all interactions, understanding their requirements and creating a positive client experience throughout the total client journey.
• Up skill and maintain certifications and relevant exams.
• Aptitude as a eager learner and achieve training goals set for this position.
• Long-term commitment