Job Description

About Us

Almost every single thing that you eat, wear, or use (yes, even the screen you’re reading this on) is imported. Freight quite literally moves the world. And we’re helping it move even better.

Freightos (Nasdaq: CRGO) is the global booking and payment platform for the trillion-dollar freight industry. Hundreds of airlines and ocean liners, thousands of freight companies, and over ten thousand importers and exporters use our platform to move goods around the world faster and more efficiently. This matters. Efficient freight ultimately makes things cost a little bit less when you buy them in the store.

As the leading global freight booking platform for a massive industry, we’ve been crushing it with double-digit growth, year after year, supporting well over one million shipments every year.

About role:

As a Data Associate supporting our Air Rate Management team, you will play a critical role in maintaining the accuracy, integrity, and reliability of the air cargo rate database that powers transactions across the Freightos platform. You will combine operational efficiency with strong analytical judgment to ensure customers receive high-quality pricing information while continuously identifying opportunities to improve processes and data quality.

Employment type : Contract (6 months)

Your main responsibilities will include:

• Happy customers mean they’re getting good value from our product. You’ll make sure that customers know how to use the platform by providing additional training post onboarding if needed.
• You’ll respond to customer inquiries so well that they’ll be sending you flowers next Valentine's Day.
• You'll be a data warrior, transforming air cargo rates into our format and ensuring they are accurately maintained within our systems so that the Freightos magic can happen. Beyond processing data efficiently, you'll proactively identify inconsistencies, overlapping or outdated fares, potential errors, and unusual patterns, taking ownership of resolving issues before they impact customers. You will act as a steward of our rate database, maintaining the highest standards of data quality and integrity.
• You’ll also identify upsell opportunities and pass them to the sales team.
• We’re changing air cargo, but it’s not easy for everyone to change with it. You’ll help motivate customers to transact through the Freightos system. If it takes sending roses and boxes of chocolate, we’ll do that too (increase customer usage and engagement).
• You’ll maintain effective working relationships with local airlines and GSAs, acting as a reliable partner in day-to-day interactions, identifying opportunities to improve collaboration, and escalating issues when appropriate to support smooth operational execution.
• Like Weight Watchers, you’ll track everything, keeping the CRM up to date while documenting relevant observations and feedback that support process improvements and the evolution of our operational tools.

Requirements

Basic Requirements

• English proficiency is absolutely required.
• High level of Excel with a strong focus on accuracy, consistency, and attention to detail when managing data.
• Exceptional attention to detail, with a natural inclination toward accuracy and maintaining high standards of data integrity.
• Customer-oriented with excellent communication skills
• A proactive and autonomous individual who learns quickly, demonstrates ownership in their day-to-day responsibilities, and adapts effectively to evolving processes and tools.
• Team player
• Comfortable working in a fast-changing environment, with a continuous improvement mindset and openness to new technologies, automation, and evolving ways of working.

Preferred Requirements

• Bachelor’s degree
• Knowledge of Cargo Freight industry
• Experience working with process improvement initiatives, automation tools, or AI-assisted workflows is considered a plus.

Why Freightos is the Perfect Runway for Your Career!

• We genuinely value work-life balance! We work in a hybrid model, giving you quiet days at home, free from traffic, and two in-office days a week to meet your fabulous team face-to-face.
• We believe that employees who get better make us all better. We strive for professional development and continuous learning. Alongside career support and guidance, you’ll receive an annual training budget for personal and professional development.
• We don’t just offer jobs—we offer a stake in something bigger. As part of Freightos, you’ll be eligible to receive equity incentive grants that vest over time, aligning your success with the company’s long-term growth. The more we build together, the more you benefit.
• A multicultural global team makes global freight easier. You’ll work with people from around the world, gain new perspectives, and experience diverse ways of thinking—fun and eye-opening!
• Your health matters to us! We provide health and accident insurance, giving you peace of mind so you can focus on what truly matters—both at work and beyond.
• Enjoy the stability of a full-time role with a structured Monday-to-Friday schedule, combined with the flexibility to maintain a healthy work-life balance.
• Our office in Baashyaam Willow Square is right in the heart of Guindy, a prominent business district in Chennai. It’s well-connected, close to the metro and railway station, and easy to reach.

Freightos is an equal opportunity employer, committed to treating all potential employees fairly and ensuring equal opportunities for everyone.