Job Description

What you'll do:

• Provide resource expertise to team managers, call centre, and verification staff by assisting others in accurate set up, maintenance and data processing of applications.
• Review the processing work of staff completing data entry for accuracy and efficiency and provide feedback throughout the processing year.
• Identify training requirements for staff completing data entry and assist in individualized training as required.
• Interpret and validate financial information submitted electronically and/or data entry submitted information.
• Data process highly complex applications such as multi-operational corporations with varying fiscal year ends, shell corporations, limited partnership, butterfly corporations, joint ventures and multi-jurisdictional operations.
• Contact clients and/or their authorized representative to obtain and exchange information, discuss and confirm program requirements.
• Process and log cancellations and assist with the year-end completion of ineligible applicants and send applicable letters.
• Monitor and maintain the quality of program data by conducting quality reviews.
• Manage a large capacity electronic filing system of highly confidential, time sensitive documents to ensure Freedom of Information and Protection of Privacy standards are met.
• Develop and maintain an AgriStability policy and procedure manual for Data Entry and Data Assessment workflows.
• Communicate customer issues and trends to Team Manager to improve customer service and program enhancements.
• Assist with requirements documents and working groups to implement innovative ideas for system enhancements and improvements.
• Assist with User Acceptance Testing when necessary to ensure system releases function properly.
• Monitor the DACR mailbox and respond to matters relating to tax changes, rollovers, shell corporation set ups, fiscal year end changes, file transfers and assignments, out of province transfer set ups, simplified participant set ups, AgriInvest updates, etc in a timely manner.
• Maintain and review multiple reports to ensure all data processing workflows run efficiently.
• Complete AgriInvest workflow and ensure that financial information is sent accurately to AgriInvest on a weekly basis.

Qualifications:

• To be successful in this position you will need a grade 12 diploma as well as a sound working knowledge of agriculture, farm tax and accounting practices. Other qualifications include:
• Strong analytical, decision making and problem-solving skills, along with strong interpersonal, written and verbal communications skills.
• Experience with computer applications, specifically databases and Microsoft Office.
• A criminal record check is required.
• Should the successful candidate participate in the Crop Insurance or AgriStability Programs, their account must be in good standing.

Competencies:

• Service Excellence: Always displays respect, professionalism and dignity in daily interactions. Takes a variety of actions to fully understand and meet a customer’s needs. Follows through on commitments and responds to inquiries, emails, requests and complaints in a timely fashion.
• Personal Leadership and Development: Models integrity and inclusiveness by being open, acting with empathy, sharing resources/knowledge across teams and being respectful of all skills and viewpoints. Demonstrates self-awareness by knowing oneself and the impact on one’s behaviours on others. Recognizes personal strengths and continues to develop them.
• Strategic Thinking: Has a clear understanding of organizational objectives and aligns daily tasks to strategic goals. Helps others understand how their work goals and activities relate to the organization’s vision, mission and strategic direction. Prioritizes work in alignment with organizational objectives.
• Decision Making: Uses information to make timely and appropriate decisions for the position. Can clearly explain their theory behind the decisions they made. Will move the decision making to the appropriate level when the decision is outside of the position scope.
• Innovation: Thinks outside the box to identify new solutions. Recognizes the value of different opinions, approaches and perspectives. Challenges the status quo when needed and looks for ways to improve internal processes or practices.
• Analytical Thinking: Identifies discrepancies within work and makes appropriate adjustments. Uses multiple sources to gather complete and accurate data. Asks questions to gain a clear understanding.
• Team Collaboration: Respects contributions of all team members, demonstrating cooperation and support for team decisions. Participates in team building and works towards achieving team objectives. Brings forward ideas, solutions and concerns to help the team problem solve and build solutions.
• Building Organizational Community: Works independently, interdependently and participates as a contributing member across work teams. Is friendly, positive and professional with people they meet. Respects ideas and contributions of others.
• Communication: Seeks to understand through facts and information. Conveys understanding and empathy from the other person’s perspective. Listens actively and objectively without interrupting.
• Accountability: Assumes responsibility for personal actions, behaviours and results. Honours commitments. Promotes integrity in others by maintaining consistent values and performance standards.
• Performance Management: Assumes ownership of assigned duties with intentions of generating positive results. Achieves quality of work on a consistent basis. Participates in setting attainable team goals, priorities and work plans.
• Planning and Risk Management: Creates a personal work plan that contributes to the goals and work assigned to self and team. Divides objectives into manageable tasks and sets deadlines to keep projects moving forward. Organizes and prioritizes work to implement plans.

Saskatchewan Crop Insurance Corporation (SCIC) is committed to equity, diversity, inclusion and accessibility. SCIC welcomes applications from all individuals and encourages applicants to self-identify in their application. We affirm our Commitment to Reconciliation as we continue to build an inclusive culture that encourages, supports, and celebrates the diverse voices of our employees.

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. Please tell us of accommodation measures required to help you be assessed fairly. Please note that the information you provide will be treated confidentially.