Job Description

Sureserve

Sureserve mission is to be the trusted partner of choice to the social housing and related public sector in delivering essential and affordable heating, energy savings, and compliance solutions.

We are playing a key and progressive role in decarbonisation, always delivering for customers, employees, residents and the environment with safety, integrity and respect at the forefront of everything we do.

We provide trusted high-quality solutions that focus on energy efficiency, warm, safe, and compliant homes, and an improved quality of life for residents.

With a Nationwide reach, regional and local relationships and expertise, and commitment to excellent client service we are set up to be a trusted partner for now and the future.

Sureserve Compliance Central

We are a national company offering market leading heating & hot water solutions from a network of regional offices across the East of England and the Midlands, strategically positioned to ensure comprehensive coverage and uncompromised access to our clients.

We are in search of a highly organised and efficient Data & Performance Administrator to join our spirited team.

Purpose of the Role

The Data Performance Administrator is responsible for the accurate collection, management, analysis, and reporting of operational and performance data across the organisation. This role plays a key part in supporting data-driven decision-making by ensuring data integrity, producing insightful reports, and identifying trends to improve business performance and efficiency.

Key Responsibilities:

Data Management & Administration

• Maintain and update internal databases, ensuring data accuracy, completeness, and consistency

• Process and validate large volumes of data from multiple sources

• Identify and resolve data discrepancies, escalating issues where appropriate

• Ensure compliance with data protection regulations and internal governance standard

Performance Reporting

• Produce regular (daily, weekly, monthly) performance reports for stakeholders

• Monitor key performance indicators (KPIs) and highlight areas of concern or improvement

• Support the development and maintenance of dashboards (e.g. Power BI, Excel)

• Provide ad hoc reporting and analysis as required

Analysis & Insight

• Analyse data trends to identify patterns, risks, and opportunities

• Support business units in understanding performance data and metrics

• Contribute to improvement initiatives through data-led recommendations

• Assist in forecasting and performance modelling where required

Systems & Process Improvement

• Support the ongoing development and optimisation of data systems and processes

• Recommend improvements to data collection, storage, and reporting methods

• Work with internal stakeholders to standardise reporting frameworks.

Stakeholder Engagement

• Liaise with teams across the organisation to gather data requirements

• Provide clear and accessible data insights to non-technical stakeholders

• Support training and guidance on data processes and reporting tools

Essential

• Strong administrative and organisational skills with high attention to detail

• Experience working with data and performance reporting

• Advanced Excel skills (e.g. VLOOKUP/XLOOKUP, pivot tables, data analysis)

• Ability to interpret data and present findings clearly

• Strong numerical and analytical capability

• Good communication skills with the ability to explain data in simple terms

• GCSEs (or equivalent) including Maths and English (Grade C/4 or above)

Desirable

• · Experience using Power BI, or similar visualisation tools

• · Knowledge of data governance and data protection principles (e.g. GDPR)

• · Experience working within a performance-driven or operational environment

• · Relevant qualification in data analysis, business administration, or similar

Personal Attributes

• Highly detail-oriented with a methodical approach to work

• Proactive and able to manage competing priorities

• Strong problem-solving skills

• Collaborative and able to build effective working relationships

• Committed to continuous improvement

Other Information

• This role may involve handling sensitive or confidential data

• Flexibility may be required to meet reporting deadlines

It is important that we complete all the appropriate criminal and reference checks before you start working with us.

Working hours are: Monday to Friday 8am till 5pm (1 hour for lunch).

What We Offer:

• Employee wellbeing programme, occupational health support, telephone support- counselling for staff.

• Service level awarded annual leave

• Enhanced Maternity & Paternity Packages

• Dental/Healthcare cash plan

• Cycle to Work Scheme

• Electric Vehicle Leasing Scheme

• Gender & Equality Working Group

• Sureserve Academy- a platform for development, career progression

• Employee Voice Programme

• Social activities for all of our teams

• Sureserve Legends- celebrating the fantastic ways in which our employees live our values.

Sureserve is committed to creating a diverse and inclusive workplace. We celebrate individual differences and believe that they contribute to our collective success. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

As part of our commitment to Inclusivity, we offer reasonable adjustments throughout the recruitment process for individuals who may require them. If you feel you need any adjustments, please contact scc-hr@sureserve.co.uk

Successful applicants will be subject to eligibility checks including the right to work in the UK and DBS checks.

Join us in our mission to deliver excellence across the UK.