Job Description

Become a change maker and join Node4.

Node4 have a committed, talented, and diverse workforce that is growing all the time, but as we expand through our own growth and acquisitions, we never lose sight of the most important part of our business - our people. We want you to grow, learn, and evolve alongside us.

So, whether you're just starting out in your career or looking to progress as an industry professional, Node4 has a place for you.

About the role
As a Data Analytics Support Consultant, you will play a key role within our Customer Services team, acting as a trusted point of contact for customers using Microsoft Data Analytics solutions closely aligned to Microsoft Dynamics NAV and Business Central environments.

You will be responsible for delivering a high standard of customer support across the full lifecycle of a support request — from initial logging and investigation through to resolution and ongoing communication. This role requires someone who is proactive, customer-focused, and confident managing multiple issues whilst maintaining excellent communication with both customers and internal teams.

Working within a collaborative and fast-paced environment, you will support customers in maximising the value of their technology investment by providing responsive support, problem-solving expertise, and a consistently positive customer experience.

This is a hybrid role with a mix of remote and office-based working.

What you'll be doing

• Acting as a key point of contact for customers, delivering a professional and responsive support experience

• Managing support tickets through the full lifecycle, including logging, investigation, troubleshooting, escalation, resolution and follow-up

• Keeping customers regularly updated on the progress of support issues and agreed action plans

• Supporting Microsoft Data Analytics solutions with strong links to Microsoft Dynamics NAV and Business Central environments

• Collaborating closely with internal support teams, consultants and wider business functions to resolve customer issues effectively

• Escalating complex issues to senior team members or management where required

• Ensuring all support activity is accurately documented and maintained within service management systems

• Identifying recurring issues, trends and opportunities for service improvement

• Building strong relationships with customers and maintaining a high level of customer satisfaction throughout all interactions

• Contributing to a collaborative, supportive and customer-focused team culture
  

What will you bring?

• Experience in a customer support, application support, or service desk role within a technology or ERP-focused environment

• Good understanding of Microsoft Data Analytics solutions and reporting tools

• Exposure to Microsoft Dynamics NAV and/or Business Central environments

• Strong problem-solving and troubleshooting skills with a proactive approach to issue resolution

• Excellent communication skills with the ability to explain technical issues clearly to both technical and non-technical users

• Ability to manage multiple priorities and work effectively in a fast-paced support environment

• Strong attention to detail and organisational skills

• A customer-first mindset with a genuine passion for delivering high-quality service

• Collaborative approach with the ability to work effectively across teams and stakeholders

• Desire to continuously learn and develop within Microsoft technologies and data analytics solutions

What can we offer you?

• Hybrid Working

• Private Medical Insurance or Company Paid Health Cash Plan

• Employee Assistance Program

• 25 days holidays plus your birthday off

• Option to purchase additional holiday (up to 5 days)

• Company Pension Scheme

• Life Assurance x 4

• A diverse workforce

• Employee investment with Node4 training Academy

• Family savings and shopping discounts through the Node4 benefits portal.

• Discounted Gym Membership

• Modern facilities with open and welcoming breakout areas

• Company Social events

• Never ending supply of hot and cold drinks, biscuits, sweets, and fruit

Why join Node4?

Founded in 2004, Node4 has experienced exceptional growth and success over the years. From an office in Derby to locations nationwide. From three people to a workforce of over 1200. We believe that our people are the driving force behind our success. We are a vibrant, passionate, and diverse team committed to providing exceptional service as standard. We are proud of our employees and the environment that reflects our core business values of Passion, Innovation, and Trust.

Node4 is the place to be if you are passionate about technology and providing exceptional service while developing your career within a welcoming and evolving company.

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