Job Description

• Lead cross-functional projects using advanced data modeling and analysis techniques to discover insights that will guidestrategic decisions and uncover optimization opportunities
• Meet established department metrics including high quality customer experience, effectiveness and efficiency; update leader on all major projects, and goal progress
• Create and document routine processes around data (mining, dictionary, etc)
• Build, develop and maintain data models, reporting systems, data automation systems, dashboards and performance metrics support that support key business decisions
• Design and build technical processes to address business issues
• Examine, interpret and report results of analytical initiatives to stakeholders in leadership, technology, sales, marketingand product teams
• Lead the strategic design and maintenance of intelligence systems, reporting platforms, and other enhancements required to gather and analyze bank and portfolio data
• Drive the evolution and effectiveness of analytics activities. Anticipate future demands of initiatives related to people, technology, budget and business within your department and design/implement solutions to meet these needs
• Manages the hiring, daily activities, coaching, evaluating and counseling of reporting staff
• Maintains current knowledge of internal risk controls and loss prevention, including reporting of suspicious or unusual customer activity per Bank policy, and ensures adherence by the respective department personnel
• Maintains current knowledge and complies with all federal and state laws and regulations and all established Bank policies and procedures, including internal audit controls related to department operations, and ensures adherence by the respective department personnel
• Maintains current knowledge of all rules, regulations, and laws as they apply to BSA/OFAC/USA Patriot Act/CIP/AML, and ensures adherence by the respective department personnel

• Bachelor’s degree from an accredited college or university in computer science, statistics, or data management
• Minimum of eight years of experience in an analytical role including querying relational databases and advanced reporting methodologies
• At least 3 years of experience leading a team
• Able to articulate complex concepts while tailoring the message to different audiences including senior leadership, technical teams, and member support teams
• Strong problem solving and decision making skills; ability to resolve complex issues with minimal direction
• Ability to leverage key performance metrics and data to provide insights and make strategic business recommendations
• Knowledge of financial institution regulations including Reg Z, Reg. B, Truth in Lending, FCRA, FACTA and MLA
• Excellent verbal and written communication skills; able to express ideas concisely and logically
• Ability to meet deadlines, work in a fast-paced environment, and perform a variety of tasks with numerous interruptions
• Proficiency with visual reporting tools (such as MS Power BI) and SQL
• Advanced knowledge of Microsoft Office Suit
• Ability to sit in front of a computer screen for long periods of time, which may cause visual strain
• Bilingual in English and Spanish is desired