Job Description

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.

The Service Delivery Expert is responsible for the day to day operations, ensuring the Data Operations are delivered in a timely, efficient and effective manner. Work with the Managed Service Provider to coordinate and ensure that services are delivered, Service Level Agreements are met.

He/She will also manage the interface between the unit, the customers, users, and third-party service providers. The Service Delivery Expert contributes to service improvements within service management to improve the quality of the service provided and /or the process efficiency.

DUTIES AND RESPONSIBILITIES:

The responsibilities of this position will include but will not be limited to the following:

• Handles the build-up, warehousing, organization, transformation, processing, quality, and governance of demand-capacity datasets
• Executes scripts, workflows, and models needed for geospatial analytics, facility-based forecasting, build and selling decision-making
• Maintains proper versioning and archiving of databases arising from new information, quality checks, area-based updates, and demand-capacity data refreshes by applying data management disciplines and best practices
• Blends and processes the demand data produced by multiple sources, projects, and initiatives to ensure a cohesive, de-duplicated, clean database
• Implements governance over proper use, access, and interpretation of demand data and reports by internal customers
• Handles the integration and access to Enterprise Data and Customer Analytics data marts and platforms to enable the confluence of internal and external data for richer insighting

KPIs

• Business OKRs
• Geospatial Modeling
• Performance Accuracy
• Data-Driven Analysis
• Reports Usability
• Data Validation & Cleansing
• Projects Delivery
• BAU Reports

TOP 3-5 DELIVERABLES:

• Geospatial scripts, workflows, analysis, reports & visualization that drive value and actionable data
• Demand-capacity dataset availability
• Enablement of monitoring for key performance indicators and business outcomes, e.g., customer experience quality, facility utilization, cost efficiencies, benefits realization, etc., in collaboration with stakeholders

COMPETENCIES:

• Stakeholder Management - Able to operate effectively with business partners. Communicates with partners to promote mutual, in-depth understanding of respective organizational roles, policies, etc.

• Incident Management - Ability to manage and coordinate with appropriate and timely response to incidents/issues.

• Problem Management - Ability to determine the root cause of incidents and come up with workarounds and proposals to fix the problems in a structured manner.

• Data Analysis
• Data Engineering
• Data Visualization and Presentation
• Data Validation & Cleansing
• Data Insighting and Storytelling

Equal Opportunity Employer
Globe’s hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants.

Globe’s Diversity, Equity and Inclusion Policy Commitment can be accessed here

Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.