Job Description

Key Responsibilities

Data Platform Operations & Administration

• Lead the day-to-day operations, support, and administration of Data & Analytics platforms.

• Ensure platform stability, availability, performance, and operational excellence across supported environments.

• Monitor platform health and proactively identify, troubleshoot, and resolve issues.

• Establish and maintain operational procedures, standards, and documentation.

• Coordinate platform support activities across internal teams and external vendors.

• Develop and maintain operational roadmaps to improve platform reliability and supportability.

Platform & Application Administration

• Provide system administration and platform management for:

o Teradata

o Oracle Databases

o Oracle Business Intelligence Applications (OBIA)

o SAP Business Objects

o Microsoft Power BI

o Tableau

o SAS

o Informatica PowerCenter

o Informatica MDM

o Other Data & Analytics applications and tools

• Manage platform configurations, user administration, access controls, scheduling, and system maintenance activities.

• Administer platform security in accordance with organizational standards and regulatory requirements.

• Coordinate software licensing, environment management, and vendor support engagements.

• Support capacity planning and performance optimization initiatives.

Database Administration

• Lead administration activities for enterprise Oracle and Teradata database environments supporting analytics workloads.

• Coordinate database maintenance, tuning, monitoring, backup validation, and recovery testing activities.

• Partner with database administrators and infrastructure teams to ensure optimal database performance and availability.

• Support data platform reliability, scalability, and business continuity objectives.

Upgrade & Release Management

• Plan, coordinate, and oversee platform upgrades, patches, hotfixes, and version migrations.

• Evaluate platform releases and assess impacts to existing integrations, reports, and users.

• Coordinate testing, deployment, and validation activities across multiple environments.

• Ensure successful transition of changes into production environments with minimal business disruption.

• Maintain platform currency in alignment with vendor support requirements.

Incident, Problem & Service Request Management

• Own day-to-day management and resolution of ServiceNow incidents, requests, and operational support tickets.

• Prioritize workload based on business impact, severity, and service-level agreements (SLAs).

• Coordinate cross-functional troubleshooting efforts to rapidly resolve platform issues.

• Lead root-cause analysis and implement corrective actions for recurring incidents.

• Monitor ticket trends and develop continuous improvement initiatives to reduce support volumes.

Vendor & Stakeholder Management

• Serve as the primary operational contact for platform vendors and support providers.

• Manage vendor escalations and support cases through resolution.

• Partner with Data & Analytics teams, business stakeholders, infrastructure teams, and security teams to address platform needs.

• Communicate platform status, risks, planned maintenance, and ongoing initiatives to leadership and stakeholders.

Governance, Compliance & Continuous Improvement

• Ensure platforms comply with established security, governance, audit, and operational standards.

• Maintain accurate system inventories, architecture documentation, and operational procedures.

• Identify opportunities to automate administrative tasks and improve operational efficiency.

• Implement best practices for monitoring, maintenance, performance management, and platform support.

• Support disaster recovery planning, testing, and operational readiness activities.

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Qualifications Education

• Bachelor's degree in Information Technology, Computer Science, Information Systems, Engineering, or a related field.

• Equivalent combination of education and experience may be considered.

• Master's degree preferred.

Experience

• 7+ years of experience supporting enterprise Data & Analytics platforms, databases, or business intelligence environments.

• 3+ years of experience leading platform operations, system administration, or technical support teams.

• Experience managing enterprise application upgrades, system maintenance, and production support activities.

• Experience supporting large-scale data and analytics environments with multiple integrated platforms.

Technical Skills

• Strong experience administering and supporting:

o Teradata

o Oracle Databases

o Oracle Business Intelligence Applications (OBIA)

o SAP Business Objects

o Microsoft Power BI

o Tableau

o SAS

o Informatica PowerCenter

o Informatica MDM

• Knowledge of database administration concepts, SQL, performance tuning, and platform monitoring.

• Experience with incident, problem, and change management processes.

• Experience using ServiceNow or comparable IT Service Management (ITSM) platforms.

• Understanding of platform security, authentication, authorization, and access management.

• Familiarity with enterprise batch processing, scheduling, and operational support functions.

Leadership & Professional Skills

• Strong operational leadership and service management skills.

• Excellent troubleshooting and problem-solving abilities.

• Ability to manage multiple priorities in a fast-paced production environment.

• Strong verbal and written communication skills.

• Proven ability to build relationships across technical and business teams.

• Strong organizational, planning, and execution capabilities.

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Preferred Qualifications

• Experience supporting highly regulated enterprise environments.

• ITIL Foundation or related IT Service Management certification.

• Vendor certifications related to Oracle, Teradata, Informatica, Power BI, Tableau, SAS, or SAP technologies.

• Experience leading platform modernization and operational improvement initiatives.

• Experience with high-availability and disaster recovery environments.