Job Description

You have a clear vision of where your career can go. And we have the leadership to help you get there. At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential.

Join the Claims RMIS & TPA Data Services team within the Property & Casualty Claims organization, composed of customer facing RMIS Consultants and data professionals focused on bringing Claims data to life through impactful analytics and visualizations.

In this role, you will partner across key business functions to deliver insights driven by Risk Management Information System (RMIS) and Third-Party Administrator (TPA) data. You will play a key role in ensuring the accuracy, consistency, and usability of data that supports business decisions and operational performance.

You will support the intake, transformation, and ongoing management of RMIS and TPA data, along with the development of reporting and dashboards aligned to business needs. Working under technical direction, you will contribute to the establishment of consistent metrics and perform analysis to identify trends, risks, and opportunities within Claims data. This role includes a blend of data management, analytics, and business intelligence responsibilities.

This position enjoys a flexible, hybrid work schedule of 2 days per week in our Chicago, IL or Downers Grove, IL office.

Essential Duties & Responsibilities

Performs a combination of duties in accordance with departmental guidelines:

• Performs moderately complex modeling for the purpose of quantifying the performance of the business area and evaluating operational changes. Reports findings to senior consultants and may make recommendations to management.
• Interprets data and identifies relevant analyses; Monitors trends over time and provides actionable insights that support the active management of the business area.
• Determines possible solutions using technical experience, judgment, and precedents.
• Builds dashboards (using excel and/or Proprietary Software) and prepares reports for Senior Consultants and/or Management.
• Identifies opportunities to leverage new IT solutions in support of analytics and reporting objectives.
• Receives a moderate level of guidance and direction; provides informal guidance to new team members.
• May actively partner with other analytical teams across the organization and/or participate in special projects.
• Responds to and fulfills adhoc data requests.

Reporting Relationship
Typically Manager or above.

Skills, Knowledge and Abilities

• Solid knowledge of core functions of an insurance company, general insurance and statistical, financial, and economic concepts, which may include a specialty area of the business.
• Solid knowledge of applications such as Microsoft Office Suite, Tableau and other business related software.
• Strong analytical and problem solving skills with to effectively resolve moderately complex situations and issues. Demonstrates attention to detail.
• Strong interpersonal, communication, and presentation skills. Ability to effectively interact with all levels of CNA's internal and external business partners.
• Ability to work independently, as well as in a team, manage time and resources to accomplish multiple tasks and meet deadlines.
• Solid project management skills and strong organizational skills with the ability to prioritize and manage work deliverables/projects effectively.

Education and Experience

• Bachelor's Degree in Business, Economics, Mathematics, Finance, Statistics, or related field.
• Typically a minimum of four years of related work experience.
• SQL knowledge/experience, a plus.
• Salesforce experience, a plus.
• Experience with Looker or other data visualization software, a plus.

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I n certain jurisdictions, CNA is legally required to include a reasonable estimate of the compensation for this role. In District of Columbia,California, Colorado, Connecticut, Illinois, Maryland, Massachusetts, New York and Washington, the national base pay range for this job level is $54,000 to $103,000 annually. Salary determinations are based on various factors, including but not limited to, relevant work experience, skills, certifications and location. CNA offers a comprehensive and competitive benefits package to help our employees – and their family members – achieve their physical, financial, emotional and social wellbeing goals. For a detailed look at CNA’s benefits, please visit cnabenefits.com

CNA is committed to providing reasonable accommodations to qualified individuals with disabilities in the recruitment process. To request an accommodation, please contactleaveadministration@cna.com