Job Description

We are SGS – the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for quality and integrity. Our 93,000 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world.

Primary Responsibilities

As a team member, you may carry out various activities:

Sample Registration and Review:

Enter client job information and register samples associated with work/test codes.

Administrative Data Entry:

Perform basic data entry tasks (e.g., entering new client information into the database); data cleanup (e.g., updating client records); retrieval and formatting of data for later use; etc.

Billing Support:

Generate invoices for clients; reconcile payments with corresponding invoices; follow up and notify clients regarding overdue payments.

Report Preparation:

Prepare laboratory reports or other types of reports.

Manage and present reports as trained and assigned in a Laboratory Information Management System (LIMS) or other database system to ensure accuracy of the information in reports.

Sales Support:

Prepare quotations; enter client data into the CRM system; maintain CRM records; conduct client research; etc.

Specific Responsibilities

• At all times, complies with SGS Code of Integrity and Professional Conduct.

• Performs other data quality verification functions as assigned in the future.

• Provides reports documenting reviews and changes where required.

• Ensures lab deadlines are met and the RBS Team Coordinator (or section Lab Manager in their absence) is notified immediately if the turnaround time specified cannot be met.

• Adopts and supports specific operational improvement activities as communicated by the RBS Supervisor. These projects will focus on the improvement of quality and efficiency.

• Looks for efficiency gains in your section by being aware of new technologies and reviewing existing procedure.

• Able to respond to technical queries.

• Participate in scheduled weekly or monthly meetings with team members, laboratory affiliates, and supervisors as needed to ensure that immediate and ongoing issues are addressed.

• Performs other related duties as may be assigned either in support of departmental goals or for his/her personal or professional training, education or development as programmed by his/her immediate superior.

• Ensures work area in RBS is kept clean and presentable at all times.

• Remains familiar with SGS quality assurance procedures.

• Complies to all SGS QHSE and HR policies and procedures.