Job Description

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Job Category

Data

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

The CSG Professional Services Analytics team supports the Professional Services business within the Customer Success Group (CSG). We are seeking a talented Data Analytics Analyst for the Professional Services Sales Analytics team.

This individual will contribute to our efforts in transforming complex data into clear and actionable insights and dashboards for our Professional Services sales team and Global Commercial Office (GCO). This role would support EMEA operations but also work on global initiativesprojects.

Responsibilities

• Assist in wrangling data using Salesforce, SQL, Snowflake, and Tableau to discover patterns, correlate findings, and measure the impact on the business and key metrics

• Create interactive and intuitive visualisations using Tableau

• Develop a deep understanding of enterprise data and operational details of the business (e.g. f orecasting, pipeline, bookings, data quality)

• Automate manual reporting processes and improve data quality

• Troubleshoot data issuesinconsistencies and bugs, and recommend/make enhancements to existing dashboards/reports

• Partner with and consult Professional Services sellers and sales leadership to provide accurate data/information and make recommendations for how to run the business

Required Qualifications:

• English fluency

• 2+ years of experience in business intelligence, analytics/reporting, data analysis

• Hands-on experience with Data Modelling, Relational Databases, SQL, Tableau, and Google Sheets/Excel, Python

• Know how to extract, manipulate and transform data

• Able to translate complex technical results into clear, actionable insights

• Cross-functional collaboration with teams and personas such as sellers, sales leaders, commercial officers, sales enablement, product, data engineering

• Ability to quickly grasp technological and business concepts

• Problem Solving: Proven ability to identify issues and develop creative solutions.

• Adaptability: Comfortable working both independently and as part of a collaborative team

• Multi-tasking: Skilled at managing multiple priorities and tasks simultaneously

• Resilience: Ability to maintain high performance in a fast-paced, high-pressure environment

Preferred Qualifications:

• Additional technologies: Gemini, Claude, NotebookLM, Github, APIs, Sagemaker, Snowflake, Cloud Computing

• Taking part in AI/ML initiatives

• Knowledge of Salesforce products, platform features, and capabilities

• Sales/GTM knowledge

• Background in professional services or SaaS industry

• Bachelor’s degree (or equivalent) in related field

• Consultative background

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance andbe your best, and our AI agents accelerate your impact so you cando your best Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.