Job Description

An enterprise service performance dashboard has come out of prototype and now has real users, real feedback and a growing list of service providers who need to feed data into it. A small analytics team is being formed to take it further: more features, a better interface, and pipelines that can absorb far more service data than they do today.

You would be one of five analysts in that team, working alongside a service level manager, on site with the customer's own technical staff.

What you would be doing

• Analysing how services are performing and turning that into metrics people will actually act on.
• Designing and building new dashboard features, from the first look at user feedback through to the released version.
• Improving the experience of using the dashboard — the visualisations, the accessibility and the plain usability of it.
• Designing the data collection interface: formats, measurements and controls, written up as a specification and taken through a formal review with the people who will use it.
• Building, testing and deploying that interface so several service providers can supply their own performance data to one standard.
• Building and automating the pipelines behind it with Python and modern ETL tooling, so the dashboard scales as more services are added.
• Operating and maintaining what you build — incidents, access requests, user questions and training — against agreed availability and resolution targets.
• Keeping the as-built documentation, use cases and data model accurate as the thing changes.

What you would bring

• A relevant degree from a recognised university and at least four years of related experience, as a data analyst, data scientist or UX designer.
• Demonstrable Python, and SQL against relational databases such as SQL Server.
• Real depth in data visualisation, principally Power BI.
• Experience building and integrating APIs so that monitoring can be driven by data rather than by hand.
• Experience managing data flows with ETL and ELT tooling — Apache NiFi specifically is required.
• Sound knowledge of KPIs and formal reporting through dashboards, including how to design user-experience metrics and monitor them.
• Practical UX and UI design skills, and experience of IT service management.
• The ability to write technical documentation, requirements and user guides, and to translate between what users ask for and what gets built.
• Excellent spoken and written communication, with good briefing skills.