Job Description

Description de l'entreprise

🌍 Join Accor — a professional journey at the heart of a committed, international group

Accor, a global leader in hospitality, present in more than 110 countries with 5,500 hotels, welcomes you to its offices located in Issy-les-Moulineaux.

This is where the Group's global expertise comes together: strategy, finance, human resources, legal, technology, marketing, sustainability, communication, audit, procurement, etc.

Joining Accor as an intern means contributing to real projects and building your experience alongside engaged, international teams.

Description du poste

The context

• Within Group Procurement, the Data team runs a Snowflake-based data warehouse that consolidates the main Procurement data sources: invoicing, hotel spend declarations, suppliers, contracts, and more.
• Its mission: provide every Procurement team member, across all Hubs, with comprehensive, reliable, understandable and up-to-date data — enabling self-service SQL exploration, dashboards and advanced analytics.
• The platform is built on solid foundations, but its adoption has not yet reached its full potential. The main reason is operational: business users need fast, structured and consistent support to access data, interpret it correctly and get answers to their questions.

Your mission

This is where your greatest challenge awaits: becoming the first point of contact for all incoming data requests (Care) from Procurement teams. You will help business users express their needs, point them to the right datasets, and make sure every request is qualified, documented and handled efficiently.

A role with highly visible impact: thanks to you, users get answers without friction, the backlog stays under control, and data engineers and analysts can focus on improving the platform.

Your main responsibilities:

• Care request management — act as first responder for Procurement users' data questions, clarify needs from the outset (business context, scope, time period, KPI definitions, expected deliverable, priority), provide first-level support and keep requesters informed on progress;
• Qualification and bottleneck prevention — categorize requests (quick answers, deeper analyses, product and data model needs), route them to the right Data team member, and raise early alerts when the backlog risks building up;
• Enablement and adoption — turn recurring questions into reusable resources (FAQs, how-to guides, request templates, data dictionaries), help organize coaching sessions and office hours, and promote self-service usage;
• Light analytics and SQL support — run simple SQL queries in Snowflake to answer basic questions or check data availability, and contribute to validating standard KPIs and definitions.

Qualifications

About you

Your profile:

• Currently enrolled in a Bachelor's to Master's degree program (school or university), eager to put your first data skills to work for business teams
• Internship duration: 6 months — Start date: as soon as possible — Hybrid working

Appreciated skills:

• SQL basics
• Good understanding of data concepts: tables, KPIs, definitions
• Comfortable managing tickets and requests

Soft skills:

• Excellent communication skills: you know how to translate a business question into a data question
• Structured mindset
• Curiosity and service orientation
• Ability to handle several topics in parallel

Languages:

• French: good command required
• English: B1 level minimum

Informations supplémentaires

💡 Why join us?

Your benefits during the internship

• Internship compensation in accordance with applicable regulations (internships over 2 months)
• Reimbursement of Navigo public transport pass up to 75%
• Reimbursement of SNCF train subscription up to 50% (can be combined with Navigo)
• Meal vouchers
• Sustainable mobility allowance (bike, scooter…)
• ½ day of authorized absence per month, cumulative over the internship period
• Access to collaborative workspaces, on-site restaurants, and wellness areas

Our commitments

To the world

• Accor is committed to the world around us, with a strong employer culture focused on the development of our 300,000 talents.
• We adopt a continuous improvement approach to reduce the environmental impact of digital across all our projects.

To your development

• Quality supervision with a dedicated internship mentor and meaningful responsibilities.
• Regular feedback sessions to support you throughout your experience at Accor.

Your talent and motivation are our only selection criteria.

We value the richness of diverse nationalities, personalities, and professional backgrounds.

We adapt to the specific needs of our employees, particularly those with disabilities.

For us, recruitment is above all a story of encounters.

📋 Our recruitment process

Does this internship appeal to you? Apply, and we will offer you:

• One or two interviews with the manager and team members,
• Personalized feedback.

A signed internship agreement from an accredited higher education institution is required.