PerkinElmer

Data Analyst Global Customer Ops

PerkinElmer  •  Mumbai, IN (Remote)  •  2 hours ago
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Job Description

When joining PerkinElmer, you select an experienced and trusted leader in scientific solutions, with the support of a global service network and distribution centers, providing the right solution, at the right time, to meet critical customer needs. With over an 80+ year legacy of advancing science and a mission of innovating for a healthier world, our dedicated team collaborates closely with commercial, government, academic and healthcare customers to deliver our broad portfolio of analytical solutions, and OneSource services.

Job Title

Data Analyst Global Customer Ops


Location(s)

Mumbai - Remote (Home Based)

The person in this role will work serving the Customer Ops teams across all regions, from a data analysis perspective.

This role is key to create and maintain data visibility of all Customer Ops processes globally & KPIs, ensuring organization performance. This is key in order to boost profitability and reduce working capital, making our processes faster and more accurate, and serving Customers and internal stakeholders better.

Create and maintain PowerBi dashboards for Customer Ops global and regional processes and tasks

  • This includes working with data sources such as SAP, SVCMAX, Salesforce, Excel, Amazon connect, etc
  • Key focus on Quote-to-cash tasks performed by Customer Ops: order entry, phone management, order processing, Holds, invoicing, dispute management, etc

Perform analysis on data and extract conclusions as needed

  • This support regional and global leaders, enabling the correct decision making
  • Ad hoc and recurring analysis
PerkinElmer

About PerkinElmer

For 85 years, PerkinElmer has pushed the boundaries of science in our food, industrial, life science and environmental markets. In addition to innovative laboratory technologies, our OneSource services division delivers a highly trained, experienced, and collaborative team of service engineers with solutions scalable and customizable to serve laboratory needs.

We’ve always pursued science with a clear purpose – to help our customers achieve theirs. Our expert team brings technology and intangibles, like creativity, empathy, diligence, and a spirit of collaboration, in equal measure, to fulfill our customers’ desire to work better, innovate better, and create better.

PerkinElmer is a leading, global provider of technology and service solutions that help customers measure, quantify, detect, and report in ways that help ensure the quality, safety, and satisfaction of their products.

Science with Purpose. Learn more at www.perkinelmer.com.

Industry
Biotech & Life Sciences
Company Size
5,001-10,000 employees
Headquarters
Shelton, CT
Year Founded
1937
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