Job Description
About Us
At
Félix, we're building the financial ecosystem for Latin immigrants in the U.S., starting with a revolution in remittances. Our core product is an AI-powered chatbot built on WhatsApp, allowing our users to send money home as easily as sending a text message. We leverage cutting-edge technology like AI, blockchain, and stablecoins to make cross-border payments faster, more affordable, and more accessible than ever before.
We are a hyper-growth Series B company, backed by over $100 million in funding from top-tier global investors, including QED, Castle Island, Switch Ventures, HTwenty, Monashees, and General Catalyst Customer Value Fund. This isn't just about the numbers; it's a testament to the trust our investors have in our vision and our team. Additionally, Félix was selected as an “Endeavour Entrepreneur” and was a recipient of the CrossTech Fintech Startups Award. We are a group of extremely talented and dedicated high-performers, united by our shared obsession with a single goal: empowering our customers. We are all owners of Félix, driven by a bias for action and a true experimentation spirit to get shit done with urgency and focus.
Joining Félix means you will be part of a team building a legacy, a company that will outlive us all. This is a rare opportunity to apply your skills to a deeply meaningful mission—serving a community that has been underserved for too long. We are a team that is fiercely loyal to each other, where radical transparency and constructive feedback are how we grow and push for excellence. We are bold, we care less about what others are doing, and more about creating sustainable value and a product that truly makes our users' lives better. We are building the future, today.
About the role
At Félix, we are building the future of remittances through a seamless, AI-powered WhatsApp experience. We’re looking for a Disbursement Analyst who is obsessed with making our money transfer experience "insanely great."
You won’t just be pulling data; you will be the guardian of our disbursement efficiency. You will work closely with Disbursements, Operations, and Product Managers to ensure our transactions are fast, cost-effective, and flawless. We need a "natural investigator" who can dive into a dataset to understand why a transaction was held up or where a routing defect occurred, turning those findings into a better, more reliable product for millions of Latino immigrants.
Requirements
- Disbursement Performance & Metrics: Design and maintain dashboards in BI tools (Omni, a Looker-equivalent) to track the optimal disbursement rails across our core metrics: NPS, Retention, Cost, and Success Rates.
- Quality Control (The "Holds Initiative"): Deep dive into transactions to identify, categorize, and quantify system defects or instances where transfers are held. You will drive the initiative to reduce these defects as much as possible.
- Strategic Deep Dives: Handle leadership ad hoc requests, investigating complex routing issues and translating raw data into actionable insights for the business.
- Routing Optimization: Proactively consider and evaluate alternate routing paths, balancing the tradeoff between cost, speed, and transaction reliability to optimize our process across multiple KPIs.
- User-Obsessed Insights: Translate complex disbursement and operational metrics into "human stories" for core stakeholders, explaining how reducing defects and holds directly improves the actual user experience on WhatsApp.
- Continuous Improvement: Proactively identify opportunities to improve the business, flag them to the team, and monitor the impact of those improvements over time.
- These are the applicable requisites, although equivalent competencies in any of the above will also be considered.
Requirements
- Experience: 5+ years of experience as a Data Analyst, Financial Analyst, or Operations Analyst, ideally within Fintech, Payments, or Product-focused teams.
- Domain Expertise: Proven 1-2+ years of experience measuring payment rails, transaction routing, or operational KPIs. You should be comfortable discussing success rates, cost analysis, and the tradeoffs between transaction speed and operational cost.
- Technical Core: Strong SQL skills (you’ll live in BigQuery / DBT / Firestore) and experience with BI tools like Omni / Tableau / PowerBI / Looker or similar.
- The "Felix" Vibe: A startup mindset—you are proactive, you have a bias towards action, and you don’t wait for permission to fix something that’s broken.
- Communication: Ability to explain to a non-technical stakeholder why a 1% drop in success rates matters for our users and its impact on other KPIs like NPS and Retention.
- Language: Advanced English and Spanish or Portuguese (crucial for analyzing our users' regional nuances and working with LatAm partners).
Nice to Have
- Python Mastery: Experience using Python for data manipulation (Pandas/NumPy) to model complex routing scenarios.
- GCP Ecosystem: Familiarity with BigQuery, Vertex AI, or Cloud Storage.
- Start-up DNA: Previous experience in high-growth fintechs, payments, or cross-border money movement companies.
- Curiosity: A genuine interest in how global payment rails work and staying up-to-date with the latest in fintech infrastructure.
What We Offer
- Competitive salary
- Initial stock options grant
- Annual performance bonus
- Health, dental, and vision plans
- Remote work environment, although we have offices in Miami and México City and would love to work in hybrid model if you are up to it.
- Continuous learning opportunities
- Unlimited PTO
- Paid parental leave
- Empowering opportunities for growth in a dynamic entrepreneurial environment
Equal Opportunity Employer
At Félix, we are committed to providing equal employment opportunities to all qualified employees and applicants without regard to race, religion, nationality, sex, sexual orientation, gender identity, age, or disability. This policy applies to all terms and conditions of employment, including recruitment, hiring, placement, promotion, training, compensation, benefits, and termination.
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