About Us

At ANZ, we're applying new ways technology and data can be harnessed as we work towards a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

About the Role

Customers and bankers name cybercrime and scams amongst their top concerns today, education support is essential to building and maintaining trust in ANZ services. Increasing government, industry, and likely legislative reform make it more important than ever that ANZ plays a role in raising awareness of evolving threats and enables customers to manage their finances securely in an increasingly online world.

As a Data Analyst – Customer Security Education, the role is key to supporting emerging Scams Prevention Framework (SPF) obligations, demonstrating ANZ’s approach to proactively protecting customers from scams/cyber, and enabling data driven decision making for the customer security education service.

This role is the Customer Education squad’s core capability for turning data, threat and customer event insights, and regulatory obligations into sustainable, repeatable education delivery and evidence of impact (where possible). It enables ANZ to:

• Demonstrate reach/measurable impact of education on customer scam and cyber incident reduction (including ongoing Divisional reporting requirements)
• Meet regulatory and audit expectations (particularly under SPF) through accurate reporting and continuous evidence collation
• Identify and respond early to emerging scam and cyber behaviours
• Drive continuous service improvement informed by internal data and external benchmarking

Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.

Role Type: Permanent, Full-time
Role Location: MDC 100 Building, Eastwood, Libis, Quezon City
Work Hours: Day shift

What will your day look like?

• Tracking, managing, and reporting on all initiatives undertaken by the squad, ensuring visibility into progress, performance, risks, and outcomes to support data‑driven decision‑making.
• Accountable for building and maintaining strong stakeholder relationships, collaborating closely with cross‑functional partners to gather, validate, and align data required to define and track the squad’s key metrics.
• Working closely with fraud and scam stakeholders to understand their processes and data sources, applying domain expertise and analytical insight to identify risks, uncover fraud and scam behaviours, and deliver actionable, data‑led insights that strengthen squad outcomes, enhance customer protection, and proactively improve customer security awareness.
• Supporting audit and regulatory obligations by presenting accurate, up to date metrics and maintaining well-structured data archives.
• Responsible for the timely and accurate completion of all BAU reporting in line with defined schedules and requirements.
• Skilled in researching and evaluating competitor initiatives to support data‑driven decision‑making and continuous improvement.
• Partnering with Product Owner and Journey Experts to support customer security education initiatives – understanding customer journeys, identify education gaps, leverage data to shape, prioritise, and measure the effectiveness of fraud and scam awareness campaigns.
• Willingness to collaborate with other areas of security education and resilience enablement to support shared objectives.
• Demonstrate strong knowledge of Australian fraud and scam regulations and the roles of key governing and regulatory bodies – Scams Prevention Framework to support effective customer security education and risk mitigation efforts.

What will you bring?

To grow and be successful in this role, you will ideally bring the following:

• Understanding of business & technical landscape

o Knowledge of customer security awareness channels and the technical systems / applications (Adobe Analytics, Qliksense, etc.) that support these functions
o Data querying & manipulation (SQL, Excel, basic data modeling)
o Reporting & BI tools (e.g. Tableau, Qliksense)
o Marketing metrics & attribution knowledge (CPA, ROAS, funnel KPIs)

• Analytical Thinking

o Ability to evaluate the effectiveness of education initiatives
o Capability to collect data from diverse stakeholders, analyse disparate data types, uncover patterns, and translate insights into security awareness strategies
o Ability to identify usable and measurable data critical for security education
o Analytical methods (trend analysis, variance analysis, sampling & control groups)

• Communication & Facilitation Skills

o Knowledge of effective written and verbal communication to clearly articulate customer security education analysis outcomes, insights, and recommendations to diverse stakeholders.
o Ability to lead and contribute to workshops with stakeholder groups

• Continuous Improvement

o Knowledge of collaborative working practices to effectively participate in and contribute to team discussions and initiatives.
o Exhibits a proactive approach to learning and skill enhancement

• Plan and manage analysis outcomes

o Knowledge of work management and estimation practices, along with the skills to manage individual responsibilities and contribute effectively to team planning for analysis outcomes, incidents, problems, and work requests.

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

So why join us?

ANZ provides banking and financial services and operates across more than 30 markets. We are among the top 4 banks in Australia, the largest banking group in New Zealand and Pacific, and among the top 50 banks in the world. With more than 2,000 people, our team in Manila plays a critical role in executing our strategy and delivering what matters most to our customers and the bank. We continue to grow our professional services capabilities to support our customers around the world. Our expertise and services make us a bank, and our people, purpose, and culture make us ANZ. We're proud of the inclusive culture we're renowned for where 90 percent of our people feel they belong.

We provide our people with a range of benefits including access to health and wellbeing services. We also have flexible working options so that our people can 'make work, work for them'.

We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability, let us know how we can provide you with additional support.

To find out more about working at ANZ visit https://www.anz.com/careers/ You can apply for this role by visiting ANZ Careers and searching for reference number 119281.

Job Posting End Date

23/07/2026, 11.59pm, (Melbourne Australia)