Job Description

OVERVIEW

The purpose of the Americas Region Control Tower Data Analyst role is to serve as the central analytical resource supporting strategic customer accounts by transforming operational and customer data into actionable insights. Drawing on expertise in freight forwarding, logistics operations, data structures, and freight management systems, the role monitors KPIs and service performance, identifies trends and exceptions, improves operational visibility and efficiency, and supports process improvement and commercial outcomes. Through close partnership with Corporate Account Managers, Operations, Customer Service, and Executive Leadership, this position strengthens accountability, enhances customer satisfaction, and enables informed decision-making for some of the company’s largest and most strategic customers.

Summary of Benefits

KINTETSU WORLD EXPRESS (U.S.A.), INC. SUMMARY OF BENEFITS

Medical Plan including Prescription

• Eligible for medical coverage on the 1st month following one (1) month of employment.
• CIGNA is the current provider, offering 3 plans.

Dental Plan

• Eligible for dental coverage on the 1st month following one (1) month of employment.
• CIGNA is the current provider, offering 2 plans.

Vision Care

• Eligible for vision coverage on the 1st month following one (1) month of employment.
• VSP Vision Care is the current provider, offering 1 plan.

Flexible Spending Account (FSA)

• Medical Flexible Spending Account
• Dependent Care Flexible Spending Account
• Limited Purpose Flexible Spending Account

Health Savings Account (HSA)

• Health Savings Account when enrolled in Cigna High Deductible Health Plan (HDHP)

Life Insurance

• Life insurance (1½ times annual salary up to a maximum benefit of $50,000);
• Supplemental life insurance (at the expense of the employee);
• Long term disability (LTD) coverage;
• Accidental death and dismemberment (AD&D) coverage

Paid Time Off (PTO)

• PTO begins to accrue for eligible new hires on their first day of employment with the Company, subject to the accrual cap.

Paid Holidays

• Newly hired employees are entitled to all mandatory and optional/shift holidays that remain for the calendar year. A newly hired employee who begins employment after January 1 of the calendar year is not entitled to more than ten (12) paid holidays for that calendar year.

Retirement Plan

• 401(k) Plan (current employer match .50 cents for each employee dollar) subject to the current vesting schedule.

Student Loan Assistance

• Eligible for student loan assistance after three (3) months of continuous employment, pending verification.
• Company monthly contribution of $437.50, not to exceed an annual contribution of $5,250.00.
• Any eligible employee participating in both Student Loan Assistance Program and Tuition Reimbursement Program is subject to a total maximum annual amount of $5,250.00 for both programs combined for the calendar year.

Tuition Reimbursement

• Eligibility for Tuition Reimbursement is three (3) months of continuous employment.
• Reimbursement is limited to $5,250.00 per employee per calendar year.
• Any eligible employee participating in both Student Loan Assistance Program and Tuition Reimbursement Program is subject to a total maximum annual amount of $5,250.00 for both programs combined for the calendar year.

Wellness Day

• Eligible for one (1) Wellness Day for an annual physical exam per year subject to submission of required documentation.

Voluntary Benefits

• Hospital Indemnity Insurance
• Accident Insurance
• Critical Illness Insurance
• Commuter Benefits – Parking and Transit

This summary is provided for informational purposes only. Plan details are subject to change. Once employed with Kintetsu World Express (U.S.A.), Inc. plan details and enrollment forms will be provided.

RESPONSIBILITIES

ESSENTIAL DUTIES AND RESPONSIBILITIES:1. Collect, clean, validate, and analyze large datasets from multiple business systems.2. Develop and maintain dashboards, reports, and KPIs using business intelligence tools.3. Monitor business performance and identify trends, risks, and opportunities.4. Partner with stakeholders to understand reporting requirements and translate business needs into analytical solutions.5. Create recurring and ad hoc reports to support strategic and operational decision-making.6. Perform data quality assessments and recommend improvements to data governance processes.7. Conduct quantitative analyses to evaluate sales performance, customer behavior, operational efficiency, and business outcomes.8. Present findings and recommendations to management and executive leadership.9. Support forecasting, planning, and performance measurement initiatives.

10.Document reporting processes, data definitions, and analytical methodologies.11.Collaborate with IT and business teams to improve data accessibility and reporting capabilities.

BASIC QUALIFICATIONS & REQUIREMENTS

BASIC QUALIFICATIONS & REQUIREMENTS:

List any required educational attainments (degrees, certificates, licenses, etc.): Bachelor's Degree in Supply Chain Management, logistics,Business Analytics, Data Analytics, Information Systems, Business Administration or related field.Relevant Industry Experience may be condidered in lieu of formal education: Experience supporting global or regional Control Tower operations, Experience within a customer-facing logistics environment, SQL and relational database experience, Experience integrating data from multiple operating systems and data sources, Knowledge of Power BI, Tableau, or other data visualization platforms, Experience with process improvement methodologies and Experience supporting strategic account management organizations.List any required skills (computer, machinery, typing, etc.): Microsoft experience; Complex formulas, Pivot tables, Power Query, Macros, VBA developmentList any required special attributes (ability to move/pick-up certain weight capacity, personality traits, certain aptitudes, etc.): Strong understanding of logistics data structures, shipment data, milestone events, and operational KPI reporting. Strong organizational skills with the ability to manage multiple projects and priorities simultaneously.List any required experience (of what type, for what duration, in what industry, etc.): Minimum 5 years of experience within the freight forwarding, logistics, transportation, or supply chain industry. Strong understanding of international freight forwarding processes, transportation networks, shipment lifecycle events, and logistics operational workflows.

PREFERRED QUALIFICATIONS

PREFERRED QUALIFICATIONS:List any preferred educational attainments (degrees, certificates, licenses, etc.): Bachelor's Degree in Supply Chain Management, Logistics, Business Analytics, Data Analytics, Information System, Business Administration or related field. Relevant Industry Experience may be condidered in lieu of formal education: Experience supporting global or regional Control Tower operations, Experience within a customer-facing logistics environment, SQL and relational database experience, Experience integrating data from multiple operating systems and data sources, Knowledge of Power BI, Tableau, or other data visualization platforms, Experience with process improvement methodologies and Experience supporting strategic account management organizations.

List any preferred skills (computer, machinery, typing, etc.): SQL, Relational Databases, Power BI, Tableau, Power Query

List any preferred special attributes (ability to move/pick-up certain weight capacity, personality traits, certain aptitudes, etc.): Strong understanding of logistics data structures, shipment data, milestone events, and operational KPI reporting. Strong organizational skills with the ability to manage multiple projects and priorities simultaneously.List any preferred experience (of what type, for what duration, in what industry, etc.): Minimum 5 years of experience within the freight forwarding, logistics, transportation, or supply chain industry. Strong understanding of international freight forwarding processes, transportation networks, shipment lifecycle events, and logistics operational workflows.