Job Description

Business Unit : Customer Solutions

Division : CS CC Customer Performance

Pay Grade Level : Level 1 - Customer / Operational Frontline

Post end date : 10-June-26

Salary Range : £28,000.00 to £32,000.00

Role Type : Full Time Contract

Secondment length : NA

Recruiter : Daniel McCormack

Manager Name : Chantelle Betteridge

Hello. We’re Severn Trent and we think water is wonderful. And we’re pretty keen on people too.

24 hours a day, 365 days a year we serve 4.8 million households and business across the heart of the UK. Each cuppa drank, each toilet flushed is only possible because of the 7,000 brilliant team members working across our patch.

We welcome people from all walks of life and celebrate individuality. We know diverse minds, experiences and backgrounds help us to learn and better serve our customers and the communities where they live.

If you want to do more because you care, we’d love to talk to you. There really is something for everyone here.

Here at Severn Trent, we take pride in knowing we come to work each day and help make a difference to our customers, working together with our colleagues to solve problems as soon as we can.

Our Data Analyst role sits at the heart of this value with the opportunity to really make a difference to our customers.

EVERYTHING YOU NEED TO KNOW

We have an exciting opportunity for someone to join our team as a Data Analyst You’ll be based at Raynesway, Derby

This role is responsible to help support improvement and delivery. You’ll need to be able to work use different types of data to assess performance levels using analytics and be able to understand the indications that the data is portraying. The role will provide data to support our service offering to retailers and facilitate process improvements. This role also requires dynamic problem solving, driving process and market improvements.

Being able to work in a team is an important part of this role.

WHAT YOU’LL BRING TO THE ROLE

We are looking for a candidate who has some excellent communication skills and can work with a range of different people.

You’ll also have some customer service skills, so we are able to provide the best service we can.

To do this role at its best, some experience in producing reports using large amounts of data is needed.

Having an understanding of IT software such as Word, Excel and PowerPoint would make you a great person to fit our role.

Key Accountabilities:

• Monitor and use all relevant performance data of their own and other teams in order to promote and drive continuous improvement in performance

• Source, collect and extract data that is accurate and fit for purpose, working with the business to update and improve how we share this data

• Work as part of a team, where appropriate, on a specific project or day to day continuous improvement ideas

• Report performance data for our metering field force – to ensure we are aligned on SLA and KPI compliance

• Support the Metering Operations Manager & Field Manager in identifying gaps in available reporting and produce/procure new reporting measures where necessary.

• Gather data and produce reports on the performance of our meter reading schedule, customer service visits and services we provide from both a household and non household perspective. Work with our team leaders and planners to improve performance reporting.

Of course, it’s important that we attract the right skill sets, and those with the right experience but we value character, positivity and a caring attitude in equal weight.

We want people who show up and roll their sleeves up. Restless spirits who are ready to be part of something bigger, who care, who really care... because when you really care, you’ll go above and beyond. When you really care you don’t just talk about it, you do more.

We welcome people from all walks of life and celebrate individuality as we know diverse minds, experiences and backgrounds help us to learn and better serve our communities. We employ thousands of people from across our community who really care about what they do. Because that is how we do what we do.

We do more, because we care.

WHAT’S IN IT FOR YOU

Working here isn’t just a job. You can build a career at Severn Trent. We’ll reward you for it, too. We have a range of benefits that recognise great work, and award-winning training to help you reach your potential. And we’ll also help you play your part in looking after the environment and the communities where we live.

With that in mind, here are just some of our favourite's perks that you’ll get being part of the Seven Trent family:

• Competitive Salary of £28,000 - £30,000
• 25 days holiday + bank holidays (and the ability to buy/ sell up to 5 days per year)
• Annual bonus scheme (of up to £1,500 per annum based on company performance)
• Leading pension scheme – we will double your contribution (up to 15% when you contribute 7.5%)
• Sharesave – the chance to buy Severn Trent Plc shares at a discounted rate
• 10% monthly discount with Busy Bee Nurserys, and one-week free childcare

• Dedicated training and development with our ‘Academy’
• Electric vehicle scheme and retail offers
• Family friendly policies
• Two volunteering days per year

WHAT’S NEXT

We can’t wait to hear from you.

Before you apply, you’ll need an updated copy of your CV and about five minutes to spare.

And if your curiosity has peaked and you're wanting to find out even more, search #LifeAtSevernTrent on social media.

Ps. we’ll always let you know the outcome of your application after the closing date - so keep an eye on your phone and emails!