Do you love turning data into meaningful insights that drive better customer outcomes? We're looking for a Data Analyst to join our Customer Remediation, Product Governance & Quality team, where you'll play an important role in supporting customer remediation programs across BOQ Group.
Working closely with remediation specialists, analysts, product owners and key stakeholders across the business, you'll be responsible for extracting, validating and analysing customer and financial data, producing reporting and insights, and supporting decision-making through high-quality analytics.
In this role, you'll analyse customer, account, transaction and financial data to identify customer impacts and support remediation activities. You'll perform data validation, reconciliation and quality assurance to ensure the accuracy and integrity of data outputs, while developing and maintaining reports, dashboards and analytical solutions that support both business and regulatory requirements. You'll also produce meaningful insights and visualisations that enable informed decision-making, contribute to process improvements and automation initiatives, and help enhance reporting and analytical capabilities across the team.
Building strong relationships with internal stakeholders and external vendors will be key to supporting successful project delivery and positive remediation outcomes. This is an excellent opportunity for an analytical and curious professional looking to grow their career in data, governance and customer remediation within a highly collaborative and purpose-driven team.
You're a naturally inquisitive problem solver who enjoys working with complex data and uncovering insights that make a real difference. You have a strong eye for detail, thrive in a fast-paced environment and are passionate about delivering high-quality outcomes.
You'll bring experience in data analysis, reporting or a related field, along with the ability to translate data into meaningful information for a range of stakeholders. Ideally, you have around two years' experience in data analytics, reporting, financial analysis or a similar role, with exposure to customer, account, transaction or financial data.
You possess strong analytical, problem-solving and data validation skills and have experience using analytical tools such as SQL, SAS, Python, R Studio, DAX, Power BI or similar platforms. You are confident producing reports, dashboards and insights for business stakeholders and have an understanding of data quality, governance and data management principles.
Just as importantly, you're an excellent communicator who can build strong relationships across both technical and non-technical teams. You bring a collaborative mindset, strong organisational skills and a commitment to delivering accurate, customer-focused outcomes.
Experience within financial services, risk, compliance, operations or customer remediation would be highly regarded, but we're equally interested in candidates who are eager to learn and develop in this space.
If you're looking for a role where you can combine your analytical expertise with meaningful customer outcomes, we'd love to hear from you.
BOQ Group is a truly unique group of challenger brands with a purpose – to provide a genuine alternative to Australian financial services for customers and employees.
Our family of brands (Bank of Queensland (BOQ), ME Bank, Virgin Money Australia, BOQ Specialist), each come with their own defined customer audience and brand personality, but share one goal – to build social capital through banking. That’s creating trust with customers, exploring staff potential and believing that tiny gestures and big ideas can change the world for communities.
BOQ Group’s inclusive vision is to foster a workspace that values and leverages difference and creates new possibilities, a place where our people feel confident to bring their best selves to work every day. We embrace difference and believe that our workforce should reflect the customers and communities that we serve.
In 2023, we successfully implemented an innovative Reconciliation Plan, driving positive change and promoting inclusivity across BOQ Group.
At BOQ Group, we are passionate about creating an exceptional work environment that nurtures both your professional and personal growth.
Our comprehensive benefits package is designed to enhance your well-being, provide financial security, and foster a sense of community and inclusion. Here are just some of the fantastic perks you can enjoy as part of our team:
We are committed to creating a workplace where everyone feels valued and supported. Join us and be part of a company that truly cares about its people and community!
To apply for this role, follow the links.
BOQ Group is committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply.
We celebrate, value and include people of all backgrounds, gender and expressions, sexualities, cultures, bodies and abilities. When you apply, you are welcome to tell us the pronouns you use and please let us know any reasonable adjustments you may need during the interview process.
If you are successful for a role with BOQ Group, it is a condition of employment that background screening is completed to ensure that the Bank complies with its obligations under the Anti-Money Laundering and Counter Terrorism Financing Act. These checks may include, but are not limited to identity, verification, reference checks, criminal background checks, immigration checks, verification of academic qualifications, bankruptcy checks.
Please no agency applications.
BOQ Group is a leading Australian mid‑tier bank, supporting Australians since 1874. The Group serves around 1.5 million retail and business customers nationwide through a multi‑brand model spanning digital and relationship‑led banking, delivered via branches, brokers and digital channels. The Group’s portfolio includes digital brands Virgin Money, ME Bank and myBOQ, alongside relationship‑based brands BOQ, BOQ Specialist and BOQ Finance, providing customers with choice in how they access services. At BOQ Group, our purpose is to build social capital through banking, guided by a clear vision to be the bank customers choose. To find out more, visit us at www.boq.com.au/about-us/
