Job Description

Key Responsibilities

Enterprise Change Strategy & Adoption

• Define and lead the enterprise change management strategy, governance framework, and adoption roadmap for Carrier's unified Data & AI platform
• Build and execute a comprehensive organizational change program that spans business functions, regions, and technology teams
• Establish adoption frameworks that drive long-term behavioral change and platform utilization
• Develop and maintain stakeholder impact assessments, readiness plans, risk mitigation strategies, and adoption playbooks
• Create sustainable mechanisms to reinforce change, drive accountability, and maximize value realization

Executive & C-Suite Engagement

• Serve as a trusted advisor to executive leadership on change strategy, stakeholder alignment, and organizational readiness
• Develop executive presentations, leadership messaging, steering committee materials, business updates, and communication toolkits
• Drive active and visible sponsorship across executive leadership, ensuring alignment on priorities, messaging, and outcomes
• Facilitate leadership forums, steering committees, town halls, and executive roadshows

Stakeholder Management & Business Engagement

• Develop and maintain an enterprise stakeholder map spanning business, digital, engineering, analytics, and corporate functions
• Build a network of Change Champions across business units to serve as advocates and mobilizers of transformation
• Partner with BU leaders, Digital leaders, Product Owners, and platform teams to identify adoption barriers and accelerate engagement
• Lead targeted engagement strategies for senior leaders, functional teams, and end-user communities
• Establish feedback loops that continuously assess sentiment, readiness, and business impact

Marketplace & Data Product Adoption

• Lead adoption strategies for Carrier's enterprise Data & AI Marketplace, increasing discovery, consumption, and reuse of enterprise data products, AI assets, and platform capabilities
• Partner with platform, governance, and product delivery teams to develop awareness campaigns showcasing business value and successful use cases
• Drive enterprise understanding of reusable data products, AI/ML capabilities, AgentOps services, governance standards, and self-service capabilities
• Develop adoption metrics measuring marketplace utilization, consumer engagement, product reuse, and downstream business impact

Communications & Enablement

• Design and execute a global communications strategy supporting major platform milestones, migration waves, and adoption initiatives
• Create executive-ready content, newsletters, videos, FAQs, leadership briefings, roadshow materials, and cascade communication packages
• Develop role-based communication and training plans tailored to executives, business users, data practitioners, and technical teams
• Partner with learning teams to develop Data & AI literacy, platform awareness, and change readiness programs

Adoption Analytics & Value Realization

• Define and monitor KPIs that measure awareness, engagement, adoption, platform utilization, and business value realization
• Establish operating cadences and executive dashboards to monitor adoption progress and identify intervention opportunities
• Assess organizational readiness and adoption maturity across business functions
• Provide ongoing recommendations to leadership on actions needed to accelerate value capture

Required Qualifications

• Bachelor’s degree Business Administration, or Information Technology
• 7+ years of experience in Change Management, Transformation, Communications, Digital Adoption, or Program Leadership

Preferred Qualifications

• Experience supporting cloud, data, analytics, AI, or digital transformation initiatives
• Knowledge of Data & AI platforms, data governance, MLOps, AgentOps, or enterprise data products
• Familiarity with Google Cloud Platform (GCP), AI transformation programs, or enterprise modernization initiatives
• Experience leading large-scale enterprise technology transformations
• Strong executive communication and stakeholder management skills
• Experience partnering with senior executives and C-suite leaders
• Proven ability to influence across matrixed organizations without direct authority
• Experience developing enterprise communication strategies and organizational engagement programs
• Excellent presentation, facilitation, and storytelling capabilities