Job Description

The Data Acquisition Specialist serves as the primary liaison between a company and government agencies, playing a key role in sourcing critical data for our innovative SaaS platform. This position requires effective communication and management of public records requests to support our cutting-edge software solution.

Key Responsibilities:

• Establish and maintain communication with government agencies via email, phone, fax, and postal mail.
• Oversee account management processes, ensuring all interactions and activities are accurately logged in the company's CRM system.
• Navigate and comply with public records laws when acquiring necessary data.
• Submit and track public records requests to government agencies.
• Review and assess incoming data files for quality, relevance, and usability.
• Manage a multi-state territory, including regions with restrictions on public records usage.
• Promote SmartProcure to government agencies, strengthening brand awareness and relationships.
• Perform additional duties as assigned to meet business objectives.

Requirements

• High school diploma or GED required; Bachelor’s degree preferred.
• Proven experience in CRM account management.
• Strong background in data entry and analysis.
• Excellent work ethic with the ability to manage multiple tasks simultaneously.
• Proficiency in computer navigation and Microsoft Word/Excel.
• Exceptional organizational skills and attention to detail.
• Strong professional communication skills, both written and verbal.
• Self-motivated, with the ability to work independently.
• Prior experience with public records requests is a plus.

Minimum Technical and Work Environment Requirements:

• Internet Connection:
• Primary internet connection with a minimum speed of 15 Mbps
• Backup internet connection with at least 10 Mbps
• Backup connection must be capable of supporting work during a power outage.

• Primary Device:
• Desktop or laptop equipped with at least:
• Intel Core i5 (8th generation or newer), Intel Core i3 (10th generation or newer), AMD Ryzen 5, or an equivalent processor.
• A minimum of 8 GB RAM

• Backup Device:
• Must meet or exceed the performance of an Intel Core i3 processor.
• Must be functional during power interruptions.

• A functioning webcam
• A noise-canceling USB headset
• A quiet, dedicated home office space
• Peripherals and Workspace: A smartphone for communication and verification purposes.

Benefits

• High school diploma or GED required; Bachelor’s degree preferred.
• Proven experience in CRM account management.
• Strong background in data entry and analysis.
• Excellent work ethic with the ability to manage multiple tasks simultaneously.
• Proficiency in computer navigation and Microsoft Word/Excel.
• Exceptional organizational skills and attention to detail.
• Strong professional communication skills, both written and verbal.
• Self-motivated, with the ability to work independently.
• Prior experience with public records requests is a plus.