Job Description

Danish Speaking Customer Support Specialist | Payment Solutions | Lisbon

Job Description

We are recruiting Danish-speaking Customer Support Specialists for an on-site position in Lisbon, Portugal, supporting a leading global provider of digital payment solutions and financial technology.

In this role, you will be the key point of contact for Danish-speaking merchants and consumers, resolving inquiries related to digital transactions, point-of-sale setups, payment security, and account verifications. You will play a crucial role in ensuring secure, frictionless payment experiences within a modern, multicultural office environment.

Your Role

• Provide high-quality, professional customer assistance in Danish via phone, email, and live messaging.
• Assist business clients and consumers with transaction status inquiries, payouts, chargebacks, and refund verifications.
• Troubleshoot basic technical issues related to digital payment gateways, mobile readers, and online merchant portals.
• Guide users through account onboarding, identity verification (KYC), and security compliance procedures.
• Accurately document all customer cases, escalations, and resolutions in internal CRM and payment management systems.
• Handle sensitive financial information with strict adherence to data privacy, anti-fraud standards, and security protocols.
• Collaborate closely with technical support and financial operations teams to resolve complex payment disputes promptly.

Your Qualifications

• Native or near-native fluency in Danish (C1/C2 level), both written and spoken.
• Good working proficiency in English (B2 level or higher) for systems navigation, training, and internal communication.
• Strong customer focus, patience, and empathetic communication skills.
• Problem-solving mindset with attention to detail and accuracy when handling numerical and transactional data.
• Comfort navigating multiple digital applications, databases, and secure online portals simultaneously.
• Previous experience in customer support, fintech, banking, retail, or eCommerce is an asset, but motivated entry-level candidates are welcome.
• Availability to work on-site in Lisbon across rotating operational schedules covering Monday through Sunday.

The Offer

• Work Location: Modern office campus in Lisbon, Portugal (full-time on-site).
• Work Schedule: 40 hours per week, 8-hour daily shifts on a rotating roster from Monday to Sunday (with 2 scheduled rest days per week).
• Compensation & Benefits: Competitive monthly salary package, performance-based monthly bonuses, daily meal allowances on a prepaid card, and integrated holiday and Christmas allowances.
• Health Coverage: Comprehensive private health insurance from day one of employment.
• Relocation Package: Full relocation assistance available for eligible candidates moving to Lisbon (including travel expense support and company accommodation options).
• Training & Development: Fully paid initial training program covering payment systems, compliance regulations, and customer workflows.
• Workplace Culture: Vibrant, international team environment with organized social events, language courses, and long-term career advancement opportunities.