Job Description
Mercier Consultancy is excited to announce a vacancy for a Danish Speaking Customer Support Representative in our Home Appliances Department, located in Greece! In this integral role, you will provide exceptional support to our Danish-speaking customers, assisting them with inquiries related to home appliance products and services. Your expertise and communication skills will ensure that clients receive the help they need to enhance their experience with our brand.
This position is ideal for individuals who are passionate about customer service and enjoy helping others resolve their concerns. Join our friendly team and contribute to delivering excellent service to our valued customers!
Responsibilities
- Respond to customer inquiries in Danish via phone, email, and chat
- Assist clients with questions about home appliance products, usage, and troubleshooting
- Document customer interactions and resolutions accurately in our CRM system
- Collaborate with technical and product teams to address client issues
- Provide detailed information on product features and services
- Gather customer feedback to contribute to service improvement
- Participate in training sessions to stay updated on product knowledge and company policies
Requirements
- Fluency in Danish and English, both written and verbal
- Experience in customer support, preferably in the home appliances or consumer electronics sector
- Strong communication and interpersonal skills
- Excellent problem-solving abilities and attention to detail
- A proactive approach to ensuring customer satisfaction
- Ability to manage multiple inquiries efficiently in a dynamic environment
- Comfortable using customer support technology and tools
Benefits
- Fully Paid Relocation Package ( Flight, Transfer and 2 weeks in Hotel )
- Private Health Insurance
- 2 Extra Salaries Per Year
- Support In Finding Accommodation After Hotel
- Fully Paid Training
- Monthly Performance Bonus
- Free Greek Course
- And More...
