Job Description
Mercier Consultancy is excited to announce an opening for a Danish Speaking Customer Support Representative in our Food Delivery Service Department, based in Greece! In this pivotal role, you will be the primary support for our Danish-speaking customers, providing exceptional service and assistance related to their food delivery inquiries. Your linguistic skills will be critical in ensuring a seamless and positive customer experience.
We are looking for energetic individuals who are passionate about food and customer service. If you thrive in a dynamic environment and enjoy helping others, this could be the perfect opportunity for you!
Responsibilities
- Respond to customer inquiries in Danish via phone, email, and chat
- Assist clients with questions regarding food delivery orders, service options, and promotions
- Accurately document customer interactions and resolutions in our CRM system
- Work collaboratively with our delivery and logistics teams to resolve client issues
- Provide information about menu items, delivery times, and payment options
- Gather feedback from customers to enhance service and offerings
- Engage in training sessions to stay updated on our services and systems
Requirements
- Fluency in Danish and English, both written and verbal
- Prior experience in customer support, ideally in the food delivery or hospitality industry
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and meticulous attention to detail
- A customer-first approach with the ability to manage inquiries efficiently
- Ability to handle multiple tasks in a fast-paced environment
- Familiarity with customer support tools and technologies
Benefits
- Fully Paid Relocation Package ( Flight, Transfer and 2 weeks in Hotel )
- Private Health Insurance
- 2 Extra Salaries Per Year
- Support In Finding Accommodation After Hotel
- Fully Paid Training
- Monthly Performance Bonus
- Free Greek Course
- And More...
