Job Description

Danish-Speaking Customer Support Advisor – Airline Industry | Warsaw, Poland

Job Description

We are recruiting Danish-Speaking Customer Support Advisors for an on-site position in Warsaw, Poland, supporting a well-established Scandinavian airline.

In this role, you will assist Danish-speaking passengers with flight reservations, booking modifications, cancellations, refunds, loyalty programs, and general travel inquiries via phone, email, and live chat. This is an excellent opportunity for candidates with strong communication skills, a passion for travel, and a customer-focused mindset who want to build a career in the aviation and travel industry.

Your Role

• Provide professional customer care to Danish-speaking passengers via inbound calls, live chat, and email.
• Assist customers with flight bookings, ticket reservations, rebookings, changes, and cancellations.
• Handle refund requests and provide clear guidance regarding airline policies and fare conditions.
• Support passengers with loyalty program accounts, member tier benefits, and points redemption.
• Guide passengers through online booking portals, digital self-service tools, and mobile check-in.
• Address complaints, disrupted travel situations, and escalations with empathy and solution-oriented care.
• Accurately document passenger interactions and case details in airline CRM and reservation systems.
• Collaborate with internal teams to resolve complex customer inquiries and support flight operations.

Your Qualifications

• Advanced or native proficiency in Danish (C1 level or higher) with excellent spoken and written communication.
• Working proficiency in English (B2 level or higher).
• Strong multitasking skills, detail orientation, and comfort navigating multiple digital systems.
• Solid problem-solving abilities with the composure to handle challenging scenarios professionally.
• Enthusiastic interest in the travel, aviation, and tourism sectors.
• Previous experience in customer support, contact centers, or the travel/hospitality industry is considered an advantage.
• Availability for on-site work in Warsaw, Poland on rotational shift patterns.

The Offer

• Contract & Location: Full-time employment contract (40 hours/week) on-site in Warsaw, Poland.
• Work Schedule: Rotational shifts operating Monday to Friday (07:00–19:00) and weekends (09:00–18:00), with weekend work limited to approximately 1–2 days per month.
• Compensation & Benefits: Highly competitive monthly salary package, private medical healthcare coverage, and sports/wellness benefits (Multisport).
• Training: Comprehensive 7-week fully paid initial training covering airline reservation software, ticketing systems, and customer care workflows.
• Workplace Culture & Growth: International, multicultural environment with clear continuous learning paths and internal progression opportunities.