Job Description

Join Mercier Consultancy as a Danish Speaking Customer Service Representative in Sofia, Bulgaria! We are excited to offer a relocation package for candidates willing to move and be a part of our dynamic team. This is a fantastic opportunity for talented individuals who are passionate about delivering top-notch customer service.

In this role, you will be tasked with providing support to our Danish-speaking customers through various channels, including phone, email, and chat. Your contribution will play a key role in ensuring that our customers receive the assistance they need and ensuring a seamless experience with our services.

Responsibilities

• Deliver exceptional customer service in Danish and English
• Address customer inquiries, concerns, and issues in a timely manner
• Maintain accurate records of customer interactions in our CRM system
• Collaborate with other teams to ensure timely resolution of customer complaints
• Enhance customer satisfaction by collecting and analyzing feedback
• Stay updated on product offerings and enhancements
• Engage in training sessions to continuously improve service delivery

Requirements

• Fluency in Danish and English with excellent verbal and written communication skills
• Previous experience in customer service is preferred, especially in relevant sectors
• Strong problem-solving abilities and a positive, proactive approach
• Able to work effectively in a fast-paced environment with multitasking demands
• Exceptional attention to detail and organizational skills
• Genuine dedication to providing outstanding service to customers
• Familiarity with customer relationship management tools is a plus

Benefits

Competitive Monthly Salary

Relocation paid to Bulgaria

Help finding apartment

Paid training and growth possibilities

and more