ComeOn Group

Danish Speaking Customer Experience Agent - Malta

ComeOn Group  •  Republic of Malta (Remote)  •  2 months ago
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Job Description

At ComeOn, we take the Customer Experience beyond just customer service! We’re on the lookout for friendly, people-focused individuals to join our team. If you’re a great communicator who enjoys solving problems and making someone’s day better, we’d love to hear from you.

This isn’t your average customer support role. Every day brings something different; you’ll quickly become an iGaming expert for our brands and products, supporting our players across calls, live chat, and email. From helping with account queries to guiding payment processes, your role will be all about delivering excellent service in every interaction.

Location St. Julian’s, Malta (Hybrid)

You’re a great match for this role if you:

  • Speak and write fluently in Danish and English
  • Enjoy multitasking and have strong problem-solving skills
  • Are comfortable working shifts (including some nights)
  • Have an interest in using AI tools to boost efficiency
  • Have previous customer service experience (that’s a bonus!)

What You’ll Be Doing

  • Support customers via calls, live chat, and email
  • Handle more complex issues from start to resolution
  • Approve withdrawals and process KYC documentation
  • Carry out security checks to keep our players and business safe
  • Willingness to take on relevant ad hoc tasks as needed

Learn and Grow with Us

Through the ComeOn Academy, you’ll get access to ongoing training, personal development opportunities, and support to help you grow your career within the company.

What’s In It for You?

  • Competitive salary + bonus scheme
  • Hybrid working model with flexibility between home and office
  • One-time bonus to help you set up your home workspace (we are truly hybrid)
  • Work remotely for up to 40 days per year from anywhere in the world
  • Private health insurance and a flexible wellbeing allowance for initiatives that support your wellbeing.
  • Complimentary breakfast and lunch on select days, as well as great in-office events happening throughout the week.
  • Fun quarterly team events and social gatherings

A Bit About ComeOn Group

We’re a global iGaming business, home to a portfolio of exciting casino and sportsbook brands across various international markets. With 500+ talented employees across 7 locations, we’re committed to creating safe, innovative, and fun experiences for our players.

We’re proud to be a diverse team and an equal opportunity employer. All applications are considered fairly and with respect.

Want to know more about us just visit our website www.comeon-group.com or any of our social media channels to take a deep dive into our culture!

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ComeOn Group

About ComeOn Group

Founded in 2008, ComeOn Group is a leading global player in the rapidly growing iGaming market. Having launched its first online brand in 2010, ComeOn Group is running a wide range of exciting brands across multiple markets. Operating more than 20 brands on its proprietary platform providing a secure, innovative and entertainment-led player experience across casino and sports betting. ComeOn Group is an international employer within the iGaming industry and has over 500 talented employees across 7 main locations.

So - what can you expect from ComeOn as a place of work?

At ComeOn, we have adapted a Hybrid Work model which means that we offer our employees an option to pick their workstation for the day. Want to work from the office a few days a week and some days from home? That’s totally fine with us! ComeOn is known for their inviting and vibrant offices that offer creative areas for collaboration and desk set-ups designed for a Hybrid Work model. When you visit one of our offices you will always be welcomed by a friendly face that will take good care of you. It’s our curiosity that drives our innovative business forward and we work hard in a #runtogether spirit and we always make sure to top it up by #havingfun!

The ComeOn Moment

That moment when right before the roulette ball stops, or during when the penalty shoots out in the world cup final, when time slows down, when every heartbeat can be felt, when you think, whisper or scream ComeOn, ComeOn, ComeOn!

You don’t have to be a gambler to work at ComeOn Group, but you have to understand the power of having something at stake, with the potential to win or lose. We have all experienced this, if not with money on the table, maybe it was our hearts!

Industry
Arts & Entertainment
Company Size
501-1,000 employees
Headquarters
St Julians, MT
Year Founded
2008
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